JOSÉ O. SERRANO ROSA, MS, BSN, RN, PMHNP

Remote Office located on San Juan, PR.

Medicaid, Managed Long-Term Care (MLTC).
Hours worked per week: 40 | FTE. | Exempt.

• Delivered culturally and personalized centered care.
• Performed thorough assessments to plan, implement, coordinate, monitor, and evaluate individual needs.
• Implemented and managed health promotion activities to prevent diseases.
• Facilitated connections between participants and resources within the community to enhance support.
• Utilized strategic TOC interventions resulting in lower hospitalization readmission rates.
• Implemented utilization review processes for preauthorization and post-service authorizations.
• Addressed Social Determinants of Health (SDOH).

Hospital Metropolitano de la Montaña.

Executive Hospital Administration and Management.

Hours worked per week: 40 | FTE | Exempt.

• Led a diverse team of 150 nursing and allied health professionals.
• Formulated and implemented nursing department's operational plan in line with its vision, mission, goals, philosophy,and objectives.
• Established clear guidelines for nursing service manuals that aligned with best practices and regulatory expectations.
• Created and executed staffing pattern methodology.
• Successfully handled departmental finances, resource allocation, and payroll.
• Provided support and guidance for accreditation procedures.
• Developed and implemented performance improvement plans (PIPs) to address employee performance, skill development, disciplinary procedures, and termination processes.
• Worked closely with human resources and legal experts to ensure compliance with nursing employment laws, benefits, and regulations.
• Effectively represented the hospital when designated.

Hospital Metro Pavia.

Hospital Administration/Management.
Hours worked per week: 40 | FTE | Exempt.

• Diligently conducted extensive surveillance for healthcare-associated infections, employing epidemiological principles and advanced statistical methods.
• Performed risk and compliance evaluations on environmental areas.
• Implemented OSHA regulations for employee exposure surveillance protocol.
• Created improvement action plans for infection control and prevention.
• Ensured compliance with infection control accrediting and regulatory standards.
• Educated staff members on infection control policies and procedures.

Travel Nursing Staffing Agency: RCM Health Care | Long-Term Care (LTC).
Hours worked per week: 40 | FTE | Exempt.

• Addressed concerns raised by staff, patients, and families in a timely manner.
• Provided oversights to maintain highest quality and safety in patient care.
• Provided education and training to nursing and allied staff alongside mentoring and guidance.
• Streamlined the staffing process.
• Optimized general inventory procedures for increased efficiency.

Hospital Metropolitano de la Montaña.

Inpatient Behavioral Medicine.
Hours worked per week: 40 | FTE | Exempt.

• Provided patient-centered and culturally appropriate healthcare.
• Managed all patient care duties including locomotion, feeding, hygiene, dressing, diaper changes, vital signs monitoring, phlebotomy, and ongoing clinical evaluation and assessment.
• Administered and monitored the effects of psychotropic, non-psychotropic, and controlled-substances agents on patients' therapeutic responses.
• Implemented crisis intervention techniques for de-escalating challenging behaviors.
• Oversaw clinical response during substance detoxification.
• Facilitated therapeutic groups and individual psychotherapy sessions.
• Supervised therapeutic milieu.
• Coordinated care efforts with interdisciplinary teams, focusing on seamless post-discharge transition of care (TOC).
• Expertly managed patient clinical data-entry using the institutional Electronic Health Record (EHR) system.
• Actively participated in quality, safety, risk, environmental, and infection prevention improvement initiatives.

Behavioral Health, Permanent Long-Term Care (LTC).

Hours worked per week: 40 | FTE | Exempt.

• Oversaw operations for efficient performance.
• Mediated and resolved organizational conflicts.
• Ensured clinical record accuracy and compliance through auditing.
• Managed the recruitment, selection, and training of new employees.
• Staffing methodology.
• Enhanced visibility and participation in community education through effective marketing.
• In-service education and training.