Jāsha Nelson

Work History

Dillards

Houston, TX

03.2022 - Current

Established strong relationships with major accounts and key decision-makers to increase sales in three designated areas including ladies, mens, and kids shoes.
Exceeded targets by building, directing, and motivating high-performing sales team.
Managed and motivated sales team to increase revenue by 46% .
Provides direction to, and trains all Business Managers in area to be promoted to Area Sales Manager.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed daily operations of shoe department collectively generating $6.4 million annually.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
Improved sales revenue by training and coaching employees on practices, procedures and performance strategies to maximize sales.
Cross-trained existing employees to maximize team agility and performance.

Dillard’s

Houston, TX

02.2020 - 02.2022

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Plan and effectively complete in-store markdowns, re merchandise floor to reflect markdowns, and properly sign.
Liaison for all customer compliments and/or complaints with highest level of customer service.
Responsible for maintaining departmental goals, and cross-functional budgets according to planned forecasts.
Execute all schedules for department for the month.
Collaborate with merchandising, sales and operation management to ensure promotional and trend placements.
Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.

Dillard’s

Houston, TX

06.2017 - 01.2020

Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Planned and taught classes on such topics as information literacy and technology use.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Supervised team of up to 180 merchandising employees and monitored adherence to company standards.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Updated floor design for 300,000 square foot facility to more effectively present products to patrons.

Old Navy

Hattiesburg, MS

04.2016 - 05.2017

Processed cashier transactions quickly and accurately, driving brand loyalty programs.
Assisted with development and implementation of organization brand strategy.
Completed floorsets, filled floor and rang up customers.
Drove sales and service using suggestive selling techniques and observing non-verbal cues.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Restructured company merchandising standards to increase customer traffic and product exposure.