Jshawn Lewis
Detroit,MI
Summary
Skilled in customer service with background as Customer Service Captain. Experience includes managing teams, resolving customer complaints and implementing service improvement strategies. Strong leadership skills, adept at training staff and promoting a culture of excellent customer service. Have proven ability to boost team morale and productivity while enhancing overall customer satisfaction in previous roles.
Overview
6
6
years of professional experience
Work History
Marketing Specialist
D-Ora Custom Creations
Oak Park, MI
08.2020 - Current
- Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
- Conducted market research to identify trends and customer needs.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Digital Entrepreneur
Jshawn Lewis
Oak Park, MI
10.2019 - Current
- Developed and updated website and social media profile pages to market products and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained accurate records of all transactions related to business operations.
- Fostered a positive and productive work environment, leading to high employee retention rates.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed customer service inquiries via live chat, phone calls, emails.
- Mentored and developed team members, preparing them for leadership roles within the organization.
Door-to-Door Sales Representative
Private Employers
Southfield, MI
09.2019 - 11.2019
- Achieved or surpassed monthly sales quotas.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Assisted other sales representatives as needed during peak seasons or busy times.
- Greeted customers at their door and introduced myself.
- Developed lists of potential areas and buyers to increase success rates.
- Listened to customers to understand needs and put together optimal solutions.
- Distributed product samples or literature detailing products or services.
- Identified potential risks associated with door-to-door selling activities.
- Demonstrated how to use the product and its features.
- Contacted satisfied customers to offer additional services.
Inventory Coordinator
WIS Inventory Services
Southfield, MI
08.2019 - 10.2019
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Analyzed current inventory levels and identified areas that needed improvement or adjustment.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Managed returns from vendors and updated appropriate documents accordingly.
- Used daily system logs to document production information, discussing issues with management.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
Education
High School Diploma -
Oak Park High School
Oak Park, MI05-2019
Skills
- Communications management
- Customer research
- Scheduling
- Campaign tracking
- Branding
- ROI validation
- Market trend analysis
- Market analysis
- Time management
- Social media management
- Influencer marketing
- Pricing structures
- Product marketing
- Sales strategy
- Mobile marketing
Accomplishments
- Exceeded $100,000 in pure sales
Affiliations
- Reading
- Going to the gym
- Meditating
- Community Service
- Peer Mentor
References
References available upon request.
Timeline
Marketing Specialist
D-Ora Custom Creations
08.2020 - Current
Digital Entrepreneur
Jshawn Lewis
10.2019 - Current
Door-to-Door Sales Representative
Private Employers
09.2019 - 11.2019
Inventory Coordinator
WIS Inventory Services
08.2019 - 10.2019
High School Diploma -
Oak Park High School
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