Summary
Overview
Work History
Education
Skills
Timeline
Generic

J'Shaylian Casey

Houston

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate

Bottoms Up Liquor Store
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
  • Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.

Security Guard

Allied Universal Security Services
11.2022 - 11.2024
  • Optimized safety protocols by performing consistent premises assessments.
  • Efficiently handled obstacles and delivered transparent information while operating independently.
  • Executed posted orders to maintain adherence to regulations.
  • Utilized CCTV footage to oversee significant zones on premises.
  • Analyzed reported incidents to ensure the protection of company assets.
  • Oversaw access control systems to detect unusual activities.
  • Drafted reports detailing thefts, unauthorized access violations, and unusual occurrences to aid in future legal actions.
  • Secured entrances by conducting manual checks and using x-ray machinery.

Security Guard

Securitas Security Services USA
08.2022 - 11.2022
  • Oversaw premises protection through consistent monitoring.
  • Swiftly tackled challenges and provided concise reports with minimal oversight.
  • Adhered to security and safety procedures while enforcing company rules.
  • Conducted thorough investigations of reported incidents to safeguard company assets.
  • Monitored critical zones by analyzing various CCTV feeds.
  • Reviewed key code records to identify suspicious behavior.
  • Prepared comprehensive reports on thefts, access violations, and anomalies to support subsequent legal proceedings.
  • Responded quickly to emergency situations to assess and deflect issues.

Retail Associate

Dollar Tree
03.2022 - 08.2022
  • Completed sales by ringing up purchases and managing payments.
  • Facilitated payment processing and oversaw exchanges, returns, and refunds following company procedures.
  • Assisted in merchandise inventory checks and communicated findings.
  • Analyzed customer interests to suggest suitable items.
  • Adhered to organizational policies to support operational objectives.
  • Handled phone calls to resolve customer concerns about store operations, product offerings, promotions, and orders.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

Temp Worker

Connect Staffing, Inc
10.2021 - 04.2022
  • Performed manual transfer of materials to and from storage units such as pallets and racks.
  • Completed assignments to meet established targets.
  • Coordinated with team members to fulfill responsibilities and drive objectives.
  • Utilized cleaning agents and sponges to maintain cleanliness of windows, glass partitions, and mirrors.
  • Maintained cleanliness and functionality of bathrooms by scrubbing stalls.
  • Gathered refuse from floors in passageways, washrooms, and work zones.
  • Managed waste by removing trash and recycling materials.
  • Ensured availability of supplies through restocking toiletries, liners, and soaps.
  • Executed safe handling procedures for equipment and chemicals to uphold safety protocols.
  • Maintained inventory of hand soap, paper towels, and consumables.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.

Retail Associate

DD's Discounts
04.2021 - 10.2021
  • Organized and sanitized shelves to ensure a tidy store environment.
  • Managed checkout operations efficiently.
  • Managed exchanges, returns, and refunds following established procedures.
  • Oversaw floor operations to promote a safe retail environment.
  • Implemented loss prevention techniques, reducing theft.
  • Produced tags and signs for fresh merchandise.
  • Kept fitting rooms in a clean and well-maintained condition.
  • Received customers with a friendly greeting.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Retail Associate

Walmart
05.2020 - 08.2020
  • Ensured shelves were stocked and store remained neat.
  • Processed retail transactions and handled payment cards efficiently.
  • Handled exchanges, returns, and refunds per company guidelines.
  • Designed product arrangements to draw attention to fresh trends and increase sales.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

Education

Bachelor of Arts - undefined

Lone Star College System
Spring, TX

High School Diploma - undefined

Yes Prep North Central
Houston, TX
05.2020

Skills

  • Multi-tasking strength
  • Goal oriented
  • Reliability
  • Exceptional customer service
  • Work Ethic
  • Punctuality
  • Complex Problem-Solving
  • Relationship Building and Management
  • Premises Surveillance
  • English Fluency
  • Time management
  • Excellent people skills
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving

Timeline

Sales Associate

Bottoms Up Liquor Store
02.2025 - Current

Security Guard

Allied Universal Security Services
11.2022 - 11.2024

Security Guard

Securitas Security Services USA
08.2022 - 11.2022

Retail Associate

Dollar Tree
03.2022 - 08.2022

Temp Worker

Connect Staffing, Inc
10.2021 - 04.2022

Retail Associate

DD's Discounts
04.2021 - 10.2021

Retail Associate

Walmart
05.2020 - 08.2020

Bachelor of Arts - undefined

Lone Star College System

High School Diploma - undefined

Yes Prep North Central

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