JS / JASMINE SIMMS

Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources

Requests information to determine client eligibility or needs and provides information regarding resources, assistance, and services available to applicant

Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations

Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring clients to alternative sources, or preparing additional requests for evaluation and assistance.

• Train new and current colleagues on policy and procedures
• Analyze risk on past maturity accounts
• Implement new procedures and create teams to properly manage accounts
• Cultivate opportunities to improve upon and streamline internal processes
• Consistent top performer in IBP rankings
• Manage customer buyouts and extension requests
• Effectively communicate with lessees providing a clear explanation of balances owing and contractual.

• Responded to any customer inquiries regarding Lease End process
• Effectively communicated with lessees providing a clear explanation of balances owing and contractual
• Managed customer buyouts and extension requests, utilizing CRM.

• Cultivated and stewarded corporate business partnerships
• Developed business to business marketing plan
• 3-month customer service score of 86 (above corporate average)
• Consistent top half of sales matrix performer
• Trained team of Sales Representatives, chiefly emphasizing increasing profits and ROI, as well as customer service employees
• Implemented effective process to maintain vehicle maintenance.