Joseph Sebastian Galon
Crest Hill,IL
Summary
Adaptable Cyber Security major with experience in leadership roles and customer service. Skilled in communicating technical issues to non-technical customers and remediating customer issues.
Overview
3
3
years of professional experience
Work History
Advisor
Best Buy
06.2023 - Current
- Listened to customer requirements, connecting customers with solutions that properly fit their needs.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Displayed very good communication and customer service skills.
- Maintained current knowledge of newly released products.
Associate
Amazon
01.2023 - 06.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Referee
Legacy Adventure Park
08.2021 - 01.2023
- Trained and supervised new referees to teach understanding of rules and standards.
- Navigated difficult situations using effective communication and explanation of game rules.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Listened and moderated disputes and issues between players and customers.
Receptionist
Arista Healthcare
02.2022 - 08.2022
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Applied Science - Cyber Security
Joliet Junior College
Joliet, IL05-2024
Skills
- Problem-solving
- Relationship building
- Linux
- Python
- Basic IT support
- Customer service abilities
- Self motivated
- Diagnostics and troubleshooting
- Hardware and software installation
- Desktop component change management
- Fluent in Cebuano
PC Gaming
PC gaming is one of my biggest hobbies, and I also thoroughly enjoy putting together parts lists and building computers. I have built six computers so far, and I'd love to build more.
Timeline
Advisor
Best Buy
06.2023 - Current
Associate
Amazon
01.2023 - 06.2023
Receptionist
Arista Healthcare
02.2022 - 08.2022
Referee
Legacy Adventure Park
08.2021 - 01.2023
Associate of Applied Science - Cyber Security
Joliet Junior College
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