Jennifer Sluss
Saint Charles,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
PennyMac
01.2021 - 01.2023
- Managed multiple departments to optimize daily operations and efficiency
- Aligned operational policies and standards with organizational objectives
- Identified opportunities for productivity enhancement and cost reduction
- Facilitated interdepartmental communication to ensure smooth workflow
- Enforced compliance with established policies and procedures
- Provided guidance to resolve escalated issues and disputes
- Generated performance reports to track metrics against targets
- Implemented process improvement initiatives to enhance efficiency.
Home Loan Specialist II
PennyMac
01.2019 - 01.2021
- Contributed to the establishment of a new division within the closing department
- Developed procedures for the Closing Escalation team and WNS Global associate team
- Trained incoming offshore associates and escalation team members
- Identified process improvement opportunities and recommended changes
- Resolved lending issues efficiently to facilitate smooth closing processes
- Coordinated with external parties such as title companies and attorneys
- Ensured compliance with relevant laws governing home loans
- Promoted to Operations Manager
- Security Title
Direct Order Coordinator
01.2019 - 01.2019
- Managed Direct Order and Wire desk operations
- Conducted thorough file reviews to ensure transaction requirements were met
- Input title search orders and maintained organized records
- Approved outgoing wires with diligence for accuracy and compliance
- Obtained a Title Producer's license demonstrating proficiency and compliance.
Teller Coordinator
US Bank
01.2016 - 01.2019
- Monitored cash flow and ATM balances to ensure accuracy and sufficiency
- Implemented corrective actions based on audit findings
- Ensured teller functions were executed accurately and in compliance with guidelines
- Provided exceptional customer service and resolved inquiries
- Ensured compliance with banking regulations, particularly Anti-Money Laundering initiatives
- Conducted audits of teller accounts for accuracy
- Researched account discrepancies and resolved them effectively
- Trained new hires on policies, procedures, and customer service standards.
Education
AA - Arts and Sciences
St. Charles Community College
Skills
- Skills & abilities
- Google Suite Microsoft Office
- Customer Service
- Cash Handling Customer Service
- Process Improvement Strategies
- High-Pressure Environments
- Team Leadership
- Policy and Procedure Implementation
- Problem-Solving
- Operations Management
Timeline
Operations Manager
PennyMac
01.2021 - 01.2023
Home Loan Specialist II
PennyMac
01.2019 - 01.2021
Direct Order Coordinator
01.2019 - 01.2019
Teller Coordinator
US Bank
01.2016 - 01.2019
AA - Arts and Sciences
St. Charles Community College
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