JESSICA SMITH
Baltimore,MD
Summary
Creative business owner with exceptional background spent in beauty and fashion. Proven leader with engaging demeanor and success working in most demanding environments. Motivated professional bringing years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
5
5
years of professional experience
Work History
Business Owner
THE SMITH
TOWSON, MARYLAND
03.2020 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Capitalized on social media platforms to increase market awareness.
- Promoted business via social media to generate leads and maximize brand identity.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed point of sale opening and closing procedures.
- Mastered social media sales and engagement.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Managing Partner
Forwardmoda
Towson, Maryland
10.2018 - 03.2020
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
- Researched and wrote contracts, agreements and proposals.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to six employees per shift.
- Hired and trained new employees, demonstrating best methods for serving customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Greeted customers and helped with product questions, selections and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Logged reports, expenses, receipts and sales documents into digital database.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Sales Representative
First Down Funding
Washington, D.C.
01.2016 - 07.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
Realtor
Long And Foster
Lutherville, Maryland
04.2015 - 12.2015
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
Education
No Degree - Fashion Design
Parsons School of Design
New York04.2022
No Degree - Mass Communications
Towson University
Baltimore, MDAssociate of Arts - Mass Communication
The Community College of Baltimore County
Catonsville, MD12.2016
Skills
- Employee Motivation and Performance
- Business Development
- Executive Leadership
- Organizational Development
- Strategic Planning and Execution
- Complex Problem Solving
- Thrive Under Pressure
- Marketing and Advertising
- Inventory Tracking and Management
- Building Customer Relationships and Loyalty
- Store Policies and Procedures
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Decision Making
- Creative Thinking
- Goal-Driven
Accomplishments
- Supervised team of six staff members.
- Made it through the pandemic given the harsh financial effects.
- Maintained inventory.
- Mastered social media sales and engagement.
Timeline
Business Owner
THE SMITH
03.2020 - Current
Managing Partner
Forwardmoda
10.2018 - 03.2020
Sales Representative
First Down Funding
01.2016 - 07.2017
Realtor
Long And Foster
04.2015 - 12.2015
No Degree - Fashion Design
Parsons School of Design
No Degree - Mass Communications
Towson University
Associate of Arts - Mass Communication
The Community College of Baltimore County