J. Solomon Pajic Rabich
Fountain Hills,United States
Summary
Ambitious university student with 6+ years of multifaceted experience across automotive, customer service, and aviation industries. Achieved early graduation from Desert Mountain High School and set to graduate ahead of schedule from Arizona State University with a B.A. in Psychology in December 2024. Eager to leverage robust interpersonal, negotiation, sales, customer service, and research skills to contribute meaningfully to your company.
Overview
4
4
years of professional experience
Work History
Director of New Business Development
SmartTray International, LLC
12.2022 - Current
- Lead the development and execution of strategic plans to achieve significant growth in new markets, identifying and capitalizing on emerging business opportunities to increase revenue and market share
- Conduct comprehensive market research and analysis to identify and evaluate new business opportunities, including new markets, growth areas, trends, customers, partnerships, products, and services
- Forge strong relationships with key industry players, clients, and partners to secure new business deals and partnerships, enhancing the company's market position and growth prospects
- Tailoring offerings to meet the needs of target markets and customer segments
- Negotiate and close high-value contracts with new clients
- Implement robust sales and marketing strategies to generate leads and convert prospects into long-term clients, increasing the company's client base and revenue streams
- Represent the company at industry events, conferences, and networking meetings, enhancing the organization's visibility and reputation in the market
- Pivoted sales focus from traditional product sales to a licensing and royalties model, leveraging the company's extensive patent portfolio to optimize revenue streams
- Established and nurtured strategic relationships with key industry stakeholders, including Panasonic Avionics, EBCO, Dretloh, Safran, Haeco, ZIM, Delta Flight Products, Condor Airlines, Delta Airlines, Lufthansa, Boeing, and Hawaiian Airlines, among others
- Contributed to the development and engineering of new products by providing both conceptual insights and practical input, working closely with engineering teams to ensure innovative and feasible solutions.
Salesperson
SmartTray International, LLC
03.2022 - 12.2022
- Spearheaded direct business to business sales initiatives for SmartTray International, a leading innovator owning the
IP for PED holders across aircraft, trains, buses, ships, and automotive vehicles, significantly enhancing passenger
experience and operational efficiency. - Developed and executed strategic sales plans targeting key sectors in the transportation industry, identifying and
cultivating relationships with major airline, rail, bus, maritime, and automotive companies to secure lucrative
contracts and partnerships. - Leveraged in-depth product knowledge and market insights sell SmartTray's solutions,
demonstrating how integrating PED holders can modernize fleets, improve customer satisfaction, and comply with
evolving digital needs. - Successfully cultivated a relationship with Royal Eswatini, a premier royal airline in Africa, overseeing the entire
sales cycle—from product development and networking to sourcing, production timing, shipping, and client
meetings—culminating in a landmark sale.
Assistant to Chief Executive Officer
SmartTray International, LLC
01.2022 - 03.2022
- Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO,
ensuring effective communication and maintaining professional relationships. - Manage the CEO's calendar, including scheduling meetings, coordinating travel arrangements, and ensuring
efficient time management. - Prepare and edit correspondence, communications, presentations, and other documents on behalf of the CEO.
- Facilitate smooth communication between the CEO and sub-contractors.
- Provide leadership and oversight for special projects and initiatives as directed by the CEO; manage project
timelines and deliverables to ensure successful outcomes. - Handle sensitive matters with a high level of confidentiality and discretion.
Owner / Detailer
3 Bros and A Hose
10.2019 - 05.2022
- Founded and grew a successful mobile detailing business from the ground up, overseeing all aspects of operations,
marketing, finance, and customer service to build a reputable brand in the local market. - Developed and implemented strategic business plans, including market analysis, pricing strategies, and service
offerings, to differentiate the business in a competitive industry and achieve sustainable growth. - Established a robust customer service framework that emphasizes quality, reliability, and personalized service,
resulting in high customer satisfaction rates and a strong repeat and referral business. - Managed financial operations, including budgeting, expense tracking, invoicing, and financial reporting, ensuring
the business remains profitable and financially healthy. - Led marketing efforts, utilizing social media, word-of-mouth, and local advertising to effectively reach target
markets and build a strong brand presence. - Recruited, trained, and managed a small team of detailing technicians, fostering a culture of excellence, efficiency,
and teamwork to deliver outstanding service to clients. - Negotiated with suppliers to secure quality detailing supplies and equipment at competitive prices, improving
profit margins without compromising service quality. - Implemented operational efficiencies and mobile scheduling technologies to maximize productivity and customer
convenience, enhancing service capacity and client satisfaction. - Actively engaged with the community and participated in local events, contributing to the business's visibility and
reputation as a trusted local service provider. - Adapted business operations in response to market trends and customer feedback, introducing eco-friendly
detailing options and flexible service packages to meet diverse client needs.
Front Desk Agent
Marriott International
09.2021 - 01.2022
- Deliver exceptional customer service, providing guests with a seamless check-in and check-out process, while also
handling reservations, inquiries, and any issues or complaints with professionalism and patience. - Act as the first point of contact for guests, offering a warm welcome, assisting with luggage, and providing
information about hotel amenities, local attractions, and dining options. - Efficiently manage room assignments and reservations using the Marriott's property management system, ensuring
guest preferences are met and accommodations are appropriately allocated. - Coordinate closely with housekeeping and maintenance departments to ensure all rooms are clean, fully stocked,
and in perfect condition prior to guest arrival, and to promptly address any guest requests or issues. - Process payments and handle billing inquiries, applying charges for room, amenities, and additional services
accurately, and resolving any discrepancies in a timely manner. - Implement Marriott's policies and procedures to maintain high standards of safety and security for all guests and
staff. - Contribute to the team effort by achieving related results as needed, including assisting colleagues in other
departments during peak times to ensure the smooth operation of the hotel. - Keep up-to-date with Marriott's loyalty programs, promotions, and events, ensuring guests are informed and able to take advantage of special offers.
- Maintain a thorough knowledge of hotel operations, services, and facilities, along with a good understanding of the
local area to provide recommendations and directions as requested by guests. - Regularly recognized by management for outstanding customer service and received positive feedback from guests,
contributing to the hotel's reputation for excellence.
Education
Private Pilot License in Aviation - Pilot And Flight Crew
Sawyer Aviation
Scottsdale03.2025
Bachelor of Arts - Psychology
Arizona State University At Tempe, Arizona
Tempe12.2024
High School Diploma -
Desert Mountain High School At Scottsdale, Arizona
Scottsdale12.2021
Multidisciplinary Studies - Multidisciplinary
Scottsdale Community College
Scottsdale07.2021
Skills
- Leadership Development
- Communication
- Networking
- Critical Thinking and Analysis
- Research Skills
- Problem-Solving
- Time Management
- Adaptability
- Data Interpretation and Analysis
- Oral Communication
- Interpersonal Skills
- Customer Service Excellence
Affiliations
- AOPA - Aircraft Owners and Pilots Association
- LEA - Leadership Excellence Association at ASU
- AIX - Aircraft Interiors Expo, Hamburg, Germany
Hobbies and Interests
- Aviation
- Photography
- Tennis
- Nature
- Travel and Cultural Exploration
- Basketball
- Golf
- Music
- Oceans
- Environmental Conservation (Wildlife Studies)
- Reading and Writing
Timeline
Director of New Business Development
SmartTray International, LLC
12.2022 - Current
Salesperson
SmartTray International, LLC
03.2022 - 12.2022
Assistant to Chief Executive Officer
SmartTray International, LLC
01.2022 - 03.2022
Front Desk Agent
Marriott International
09.2021 - 01.2022
Owner / Detailer
3 Bros and A Hose
10.2019 - 05.2022
Private Pilot License in Aviation - Pilot And Flight Crew
Sawyer Aviation
Bachelor of Arts - Psychology
Arizona State University At Tempe, Arizona
High School Diploma -
Desert Mountain High School At Scottsdale, Arizona
Multidisciplinary Studies - Multidisciplinary
Scottsdale Community College
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