Janelle Sophia Lim
Riverview,FL
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Student
American Public University
Charles Town, WV
01.2021 - Current
- Followed all school and classroom policies, regulations, dress codes and schedules.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Receptionist
BlueGrace
Tampa, FL
06.2022 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided callers with address, directions, company website and related information.
Front Desk Receptionist
YMCA Camp Cristina
Riverview, FL
04.2022 - 06.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
After-School Counselor
YMCA Camp Cristina
Riverview, FL
10.2021 - 05.2022
- Encouraged students to explore age-appropriate and career-related opportunities.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Referred children and families to special programs, specialists and appropriate community agencies.
- Helped students develop organizational, time management and study skills.
- Built productive, lasting connections with individual students.
- Coordinated after-school activities contributing to individual student growth and development.
Technical Support Representative
Hinduja Global Solutions
El Paso, TX
10.2020 - 12.2020
- Conducted in-depth product and issue resolution research to address customer concerns.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Used Resolve ticketing systems to manage and process support actions and requests.
- Provided on-call support for critical account issues related to Prudential Life Insurance.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Flooring Sales Associate
Androbeavers Flooring
Brandon, FL
06.2020 - 11.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate.
Server
Outback Steakhouse
Brandon, FL
11.2018 - 06.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
- Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Team Member
Haagen-Dazs Ice Cream
Brandon, FL
06.2018 - 12.2018
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Tutor
Brandon High School
Brandon, Florida
08.2017 - 05.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correcting weaknesses.
- Helped students prepare for routine and standardized tests, including college entrance exams.
- Spearheaded group tutoring sessions to help students struggling in similar areas.
- Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Educated students on study tips and exam strategies.
Babysitter/Pet Sitter
Various
Tampa, FL
01.2016 - 07.2017
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets and exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Administered parasite preventive, vitamins and supplements and treatments for acute conditions.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated positively with children and guardians.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Education
Associate of Science - Accounting
American Public University System
Charles Town, WV12.2022
Associate of Arts - Biological Sciences
Hillsborough Community College
Tampa, FL05.2020
High School Diploma -
Brandon High School
Brandon, FL05.2018
Skills
- Conflict Resolution
- Administrative and Clerical Support
- Exceptional Telephone Etiquette
- Technical Support
- Troubleshooting Technical Issues
- Microsoft Office Specialist (MOS) Expert
- Problem-Solving
- Customer Service
- Positive Attitude and Energetic
- Call Answering and Routing
- Visitor and Customer Relations
- Security Awareness
Certification
- First Aid/CPR Certified
Timeline
Receptionist
BlueGrace
06.2022 - Current
Front Desk Receptionist
YMCA Camp Cristina
04.2022 - 06.2022
After-School Counselor
YMCA Camp Cristina
10.2021 - 05.2022
Student
American Public University
01.2021 - Current
Technical Support Representative
Hinduja Global Solutions
10.2020 - 12.2020
Flooring Sales Associate
Androbeavers Flooring
06.2020 - 11.2020
Server
Outback Steakhouse
11.2018 - 06.2020
Team Member
Haagen-Dazs Ice Cream
06.2018 - 12.2018
Tutor
Brandon High School
08.2017 - 05.2018
Babysitter/Pet Sitter
Various
01.2016 - 07.2017
Associate of Science - Accounting
American Public University System
Associate of Arts - Biological Sciences
Hillsborough Community College
High School Diploma -
Brandon High School
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