Julissa Shields
Summary
Self-starter with a demonstrated track record of sales success. Adept at establishing high-performance cultures and leading by example to transform average sales professionals into consistent sales closers.
Overview
9
9
years of professional experience
Work History
Compliance/Credentialing Specialist III
Aya Healthcare
05.2021 - 04.2024
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Managed over 85 files while maintaining 98% on-time-start rate for quarterly submittal.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Studio Manager
YogaWorks
03.2017 - 04.2020
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 27%.
- Supplied sales and marketing support to sales force of 6 sales reps.
- Provided sales support for new and inactive customers, increasing sales volume 15%.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Developed and assigned monthly sales quotas to over 7 regional sales managers in San Francisco/Bay Area.
Shift Supervisor
Taylor Maid Coffee
08.2015 - 01.2017
- Built relationships with customers and managed accounts to drive revenue and profit.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Science - Business Management
Shoreline Community College
Seattle, WA05.2025
Skills
- Regulatory knowledge
- Internal Auditing
- Privacy policies
- Documentation Review
- Microsoft Office expertise
- Decision-Making
Timeline
Compliance/Credentialing Specialist III
Aya Healthcare
05.2021 - 04.2024
Studio Manager
YogaWorks
03.2017 - 04.2020
Shift Supervisor
Taylor Maid Coffee
08.2015 - 01.2017
Associate of Science - Business Management
Shoreline Community College