Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Driver Truck Supervisor
12 Trucking INC
05.2016 - 06.2022
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Managed efficient teams of up to [Number] employees.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Contributed to development, implementation and execution of maintenance programs.
Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Driver
Cliff Reed INC
05.2006 - 05.2016
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.