Jesus Sanchez Villalpando
Oxnard,CA
Summary
Highly motivated Sales Associate with customer service and sales experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Scosche Industries
05.2019 - Current
- Authorize warranty claims in accordance with policy
- Resolve customer complaints as capable and authorized
- Maintain a log for technical issues and vehicle research for Scosche product & applications
- Report findings to product development staff to aid in product enhancement/development
- Make recommendations based upon direct consumer input
- Answer technical questions directly from end-user consumers
- Log "Priority Item' calls into the call log database
- Respond to customer concerns in the most efficient manner, such as email, telephone, live-chat, etc.
- Provide warranty replacement of parts and accessories when necessary
- Process consumer sales orders placed via phone
- Assist with consumer refunds as needed
- Hands on knowledge of Scosche products to provide better assistance to customers
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Administrative Assistant I
WestEd Center for Child & Family Studies
04.2017 - 12.2018
- Provide Customer Support for CECO.org and DRDPonline.org
- Add DRDP training listings in CaRegistry.org
- Process Payments
- Manage Certified Trainers Institute participant renewals
- Coordinate photo/video release forms
- Upload/Maintain photoshoot Flickr account
- Manage Survey Monkey account to ensure feedback is collected
- Manage Publication Permissions
- Maintain bookshelf inventory
- Manage Travel Requests
- Coordinate training events
- Process weblink checks for Desired Results, CECO, DRDPtech, and CPIN
- Maintain DesiredResults.org Conference Center training calendar.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Office Assistant
WestEd Center for Child & Family Studies
02.2016 - 04.2017
- Collaborated with various departments to complete assigned tasks.
- Enter data into MS Excel
- Reviewed files, records and other documents to obtain information to respond to requests.
- Ship certificate of completion for course attended to attendees or participants
- Assist the Senior Program Associate, as a delegate, to manage the calendar
- Verify UPS Invoice amounts
- Separate UPS shipping cost per Cost Code
- Help with assembling packets for shipment
- Scan reports into InspiroScan
- Upload InspiroScan extracted data into DRDPtech.org.
Warehouse Clerk
Merex Group
10.2015 - 04.2017
- Pull items listed on Pick Ticket
- Prep boxes for shipment
- Create item labels
- Receive incoming packages
- Assist with pickup/delivery
- Cycle counts
- Inventory Control
- Minor assembly when required
- Assemble cubicles from scratch at new facility
- Assist with moving of equipment to new facility.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Receiving Clerk
Tempest Telecom Solutions, Inc. - Warehouse
06.2015 - 08.2015
- Track inbound shipments via FedEx and UPS Website
- Coordinate inbound orders with Sales Reps
- Notify of any damages or discrepancies to items with Sales Rep
- Receive Purchase Orders into NetSuite and apply Landed Cost and Tracking Number
- Pass same day orders to Outbound Dept.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Assistant Manager
Destin Thomas Communications Inc.
08.2004 - 11.2014
- Answer 30-40 phone inquiries per day and directed callers to the appropriate area
- Coordinate with outside Sales Reps with orders, service calls & insurance certificates
- Create online carts of equipment from various manufacturers online site
- Purchase equipment from various manufacturers via email, online or through the phone
- Apply for new FCC License, renew call signs & update/modify call signs to meet FCC regulations
- Supervise two employees and train new workers, temporary hires, and volunteers
- Responsible for all Accounts Payable/Accounts Receivable functions for the business
- Troubleshoot any issues in person, over the phone or via email
- Answer phones, faxed, and Xeroxed
- Fax/Email past due invoice
- Created invoices, estimates & quotes using QuickBooks Pro
- Perform Pickup/Delivery from time to time
- Programmed 2-Way Equipment to match customer archive
- Prep Repeater system for field installation
- Receive product inventory and allocate to each customer
- Provide quotes and estimates for 2-Way Equipment.
Floor Staff
Polo Ralph Lauren Factory Store
10.2003 - 12.2003
- Assist customers with inquiries
- Clean dressing rooms and ground floor
- Re-arrange floor inventory to look presentable
- Help customers find right size or provide a second option
- Direct customers to register.
Lot Assistant
Automobile Exchange
08.2001 - 12.2001
- Collaborated with management to implement new lot layouts, maximizing space utilization and organization.
- Clean up debris from parking lot
- Perform valet duties and park vehicles in open spots
- Clean sales and finance offices
- Full interior detail on new vehicle arrivals.
Education
Some College Experience -
Oxnard College
Oxnard, CAHigh School Diploma -
Channel Islands High School
Oxnard, CA01.2001
Skills
- MS Word
- Excel
- Power Point
- QuickBooks 2013
- NetSuite
- FedEx Ship Manager
- UPS WorldShip
- Quantum Control
- InspiroScan
- WebEx
- Zoom
- SmartSheet
- Box
- Concur
- SurveyMonkey
- Zimbra
- QAD Enterprise Applications
- SalesForce
- Magento
- Zendesk Chat
References
- Jenae Leahy, (805) 465-4438, professional
- Maria Lazaro, (805) 465-4464, professional
- Benny Garcia, (805) 5443-3328, professional
- Joaquin Marinez, (805) 290-0799, personal
Timeline
Customer Service Representative
Scosche Industries
05.2019 - Current
Administrative Assistant I
WestEd Center for Child & Family Studies
04.2017 - 12.2018
Office Assistant
WestEd Center for Child & Family Studies
02.2016 - 04.2017
Warehouse Clerk
Merex Group
10.2015 - 04.2017
Receiving Clerk
Tempest Telecom Solutions, Inc. - Warehouse
06.2015 - 08.2015
Assistant Manager
Destin Thomas Communications Inc.
08.2004 - 11.2014
Floor Staff
Polo Ralph Lauren Factory Store
10.2003 - 12.2003
Lot Assistant
Automobile Exchange
08.2001 - 12.2001
Some College Experience -
Oxnard College
High School Diploma -
Channel Islands High School
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