Jsyah Taylor
Greensboro,NC
Summary
Demonstrated expertise in customer service roles, delivering exceptional client support and fostering high levels of customer satisfaction and loyalty.
Assisted customers by prioritizing inquiries and managing multiple tasks in a fast-paced environment. Collaborated with team members to achieve personal and organizational objectives. Resolved escalated customer support issues effectively.
Overview
4
4
years of professional experience
Work History
Inventory Associate
Chante Creations
07.2024 - Current
- Analyzed inventory levels through routine audits to ensure alignment with company compliance requirements.
- Utilized inventory management software to track stock levels and reorder supplies as needed.
- Coordinated with team members to optimize storage space and improve product accessibility.
- Assisted in training new staff on inventory procedures and safety protocols.
Customer Service Representative (Remote)
Chime Solutions
02.2022 - 08.2023
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Picker Packer
Bath & Body Works
08.2021 - 01.2022
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Selected products and items from shelves and pallets for customer orders.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2017
Skills
- Managed and resolved customer complaints to ensure a positive service experience
- Oversaw account updates to ensure data integrity and compliance with company standards Coordinated with cross-functional teams to implement efficient account management strategies Led initiatives to improve account accuracy and reduce processing time
- Managed appointment scheduling to enhance operational efficiency
- Oversaw inbound and outbound calling operations to enhance customer engagement and satisfaction Developed protocols for efficient call handling to improve service delivery Trained staff on best practices for effective communication and customer interaction
- Oversaw daily retail operations to optimize customer service experiences Developed training materials for new staff to improve service delivery Cultivated relationships with customers to foster loyalty and repeat business
- Mediated disputes among team members to foster a harmonious work environment
- Oversaw multi-line telephone operations to enhance communication efficiency Coordinated with staff to streamline call handling processes and improve customer service Trained team members on best practices for managing high call volumes
- Oversaw virtual team meetings via Skype to enhance project communication Championed collaborative efforts by organizing discussions and updates Drove engagement among team members through effective use of technology
- Cultivated professionalism and positivity within team dynamics to enhance workplace morale
- Implemented strategic time management techniques to streamline operations and meet deadlines
- Developed and delivered clear verbal and written communication to support project objectives
- Oversaw account opening and closing procedures to maintain compliance and efficiency Coordinated with team members to streamline account management operations Enhanced customer experience through effective account support strategies
- Enhanced team collaboration by employing active listening to understand diverse perspectives
- Led research projects by coordinating team efforts and managing timelines Oversaw data collection and analysis to ensure alignment with project goals Fostered collaboration among stakeholders to enhance research outcomes
- Utilized exceptional typing skills to ensure accurate and timely completion of written communications
- Executed informed decision-making to drive project success and align with business objectives
- Established trust and open communication channels to support team dynamics and project success
- Oversaw the implementation of streamlined filing processes to improve operational efficiency Coordinated with departments to establish best practices for document organization Trained staff on effective filing techniques to enhance productivity
- Facilitated effective communication and cooperation among team members to achieve shared goals
- Implemented systematic task prioritization to support project deadlines
- Provided real-time assistance through live chat to resolve customer inquiries efficiently
- Maintained a tranquil and approachable demeanor to foster positive interactions
- Developed strategies to improve understanding and retention of complex texts
- Facilitated stress management workshops to promote employee well-being and maintain workplace harmony
Timeline
Inventory Associate
Chante Creations
07.2024 - Current
Customer Service Representative (Remote)
Chime Solutions
02.2022 - 08.2023
Picker Packer
Bath & Body Works
08.2021 - 01.2022
High School Diploma -
Emmaus High School