Logan Stafford
Greenville,SC
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in IT support, medical terminology & 40 WPM typing speed. References given upon request.
Overview
3
3
years of professional experience
Work History
Client Service Representative/Data Entry Clerk
Maximus
07.2023 - 12.2023
- Coordinated patient scheduling, finding care nearby, using company software and script provided.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Spencer Pest Control
08.2022 - 05.2023
- Handled inbound & outbound calls averaging 75+ calls a day, multitasking calls with customers while setting appointments.
- Managed help requests from technicians, transferring calls & resolving voicemails within a timely manner.
- Controlled a smaller subset of the company with a monthly revenue average of 9,000$ using Pestpac.
IT Help Desk/Customer Service Rep
Majorel
09.2022 - 12.2022
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues for ios and windows users.
- Increased first-call resolution rates by providing accurate and timely solutions to user inquiries.
Automotive Service Advisor
Goodyear Auto Service Center
02.2021 - 06.2022
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Communicated between customers, technicians, and other dealerships to ensure a seamless service experience for all parties involved.
Education
Associate of Science - Computer Science
Greenville Technical College
Greenville, SC07.2025
Skills
- Desktop Technical Support
- Medical Terminology
- Appointment Scheduling
- Customer Service
- Patient Scheduling
- HIPAA Compliance
Timeline
Client Service Representative/Data Entry Clerk
Maximus
07.2023 - 12.2023
IT Help Desk/Customer Service Rep
Majorel
09.2022 - 12.2022
Customer Service Representative
Spencer Pest Control
08.2022 - 05.2023
Automotive Service Advisor
Goodyear Auto Service Center
02.2021 - 06.2022
Associate of Science - Computer Science
Greenville Technical College