JT DeGraff
Boulder,CO
Summary
I am a driven local bartender and service expert, adept at fostering customer loyalty and managing front-of-house operations. I work well in high volume environments, filling drink order for the whole restaurant, 300-500 orders per night. Excelled in training staff, and blending engaging customer service with a deep knowledge of craft and microbrews.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOH Manager /Lead Bartender
Backcountry Pizza & Taphouse
2020.01 - 2024.06
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed weekly schedule for entire FOH (15-20ppl)
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, such as, CU games, trivia nights, weddings, and privet corporate events in addition to normal weekend busnes.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Cheba Hut Toasted Subs
2015.01 - 2019.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
No Degree - Psychology
Fort Lewis College
Durango, COHigh School Diploma -
New Vista High School
Boulder, CO05.2014
Skills
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Engaging Customers
- Calm and Composed
- Changing beer kegs
- Knowledge of craft and microbrews
- Service-oriented mindset
- Toast POS
Certification
Colorado TIPS certified
References available upon request
Timeline
FOH Manager /Lead Bartender
Backcountry Pizza & Taphouse
2020.01 - 2024.06
Assistant Manager
Cheba Hut Toasted Subs
2015.01 - 2019.11
No Degree - Psychology
Fort Lewis College
High School Diploma -
New Vista High School
Colorado TIPS certified
References available upon request
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