Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JT DeGraff

Boulder,CO

Summary

I am a driven local bartender and service expert, adept at fostering customer loyalty and managing front-of-house operations. I work well in high volume environments, filling drink order for the whole restaurant, 300-500 orders per night. Excelled in training staff, and blending engaging customer service with a deep knowledge of craft and microbrews.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FOH Manager /Lead Bartender

Backcountry Pizza & Taphouse
01.2020 - 06.2024
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Managed weekly schedule for entire FOH (15-20ppl)
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served high customer volumes during special events, such as, CU games, trivia nights, weddings, and privet corporate events in addition to normal weekend busnes.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Cheba Hut Toasted Subs
01.2015 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

No Degree - Psychology

Fort Lewis College
Durango, CO

High School Diploma -

New Vista High School
Boulder, CO
05.2014

Skills

  • Highly reliable
  • Clear and effective communication
  • Outgoing Personality
  • Engaging Customers
  • Calm and Composed
  • Changing beer kegs
  • Knowledge of craft and microbrews
  • Service-oriented mindset
  • Toast POS

Certification

Colorado TIPS certified


References available upon request


Timeline

FOH Manager /Lead Bartender

Backcountry Pizza & Taphouse
01.2020 - 06.2024

Assistant Manager

Cheba Hut Toasted Subs
01.2015 - 11.2019

No Degree - Psychology

Fort Lewis College

High School Diploma -

New Vista High School

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JT DeGraff