Joshua Thacker

Led end‑to‑end Microsoft 365 cloud transformations—executing datacenter‑to‑Azure migrations, global Teams Enterprise Voice rollouts, and large‑scale SCCM/Active Directory endpoint and GPO migrations to Intune with Windows Autopilot. Integrated cloud contact‑center platforms (Interactive Intelligence, Genesys, Enghouse) with Teams for seamless omnichannel routing and analytics. Designed conditional‑access policies, hardened devices with Intune + Defender, and resolved critical issues to ensure secure, highly available collaboration.

Drove enterprise‑wide migrations to Microsoft Teams Phone, leveraging Direct Routing and NTT Calling Plans on NTT’s DRaaS platform under Microsoft Operator Connect. Orchestrated user provisioning and analog‑device integration with AudioCodes MediaPacks, authored comprehensive runbooks for flawless operations hand‑off, and provided Tier‑4 escalation expertise that kept voice services continuously available.

Architected and delivered tailored unified communications solutions that facilitated seamless client migrations to Microsoft Teams Voice, designing robust architectures with deep integration into telecommunications carrier networks and voice hardware. Collaborated closely with telecom providers and hardware vendors to ensure full technical interoperability and orchestrate a smooth Teams Voice migration process, establishing a cohesive managed voice services environment.

Led deployment of proactive monitoring for Skype for Business and Cisco Call Manager, integrating Nectar UCMP and ScienceLogic analytics to elevate service visibility and operational efficiency. Partnered with cross‑functional engineering teams to embed best‑practice alerting, provided expert troubleshooting that resolved high‑severity Lync/Skype issues, and supported pre‑sales efforts for Nectar UCMP and AlertPro while delivering in‑depth technical training to sVX customers.

Architected resilient UC environments with Network Assessment and Nectar monitoring, and co‑created AlertPro365—a cloud platform that elevated VoIP performance. Acted as technical and pre‑sales lead for Nectar UCMP and AlertPro, steering infrastructure design, business analysis, and beta‑phase project management; produced customer‑facing collateral, evangelized the solution at Microsoft Ignite and Enterprise Connect, and guided the beta launch that ultimately drove Co‑Mergent’s acquisition by TetraVX.

Implemented and supported enterprise messaging platforms—deploying Microsoft Lync and Exchange while integrating Interactive Intelligence I3 contact‑center solutions through AudioCodes and Sonus PSTN gateways. Expanded UC monitoring with Nectar UCMP, delivered advanced Lync troubleshooting training to strengthen support capabilities, and led sales‑engineering efforts for UCMP rollouts to ensure technical alignment and deployment success.

Delivered operational support within a managed‑services practice, administering Microsoft Exchange and Lync collaboration platforms for enterprise clients, maintaining small on‑premises Lync/Exchange environments, and securing corporate mobility through MDM policy management and BlackBerry Enterprise Server integration.

Provided end‑to‑end IT consulting for technology implementations and infrastructure upgrades, aligning solutions with business goals to boost operational efficiency. Managed Hyper‑V virtualization, Exchange 2010 messaging, SAN storage, and Citrix Presentation Server environments, executing file‑and‑print server upgrades with zero‑disruption cutovers. Administered Office 365, Cisco Call Manager, Microsoft  Lync, and NET UX platforms to optimize performance and ensure reliable collaboration services.