JT JOSELINE
Winter Haven,FL
Summary
Results-oriented team player with experience installing, repairing, and improving cable systems for both residential and commercial clients. With little supervision, she is skilled at building relationships with customers and resolving problems. Hands-on experience, eager to learn new skills and advance knowledge.
Overview
11
11
years of professional experience
Work History
Customer Service Resolution Specialist
GC Servives
04.2021 - 09.2024
- Assisted in the development of new customer service policies and procedures, resulting in increased efficiency.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Family Caregiver
GT Independence
Sturgis, MI
09.2021 - 07.2023
- Prepare food and assist client in eating to support healthy nutrition
- Check mail, grocery shopping, and take care of bill payments
- Laundry and change linens to prevent the spread of infection
- Assisted clients with daily task and also keeping a close eye on their health and safety.
Cable Technician
Telworx Communications
Rye Brook, NY
11.2018 - 03.2019
- Was responsible for operating equipment, vehicles and tools in a safe and efficient manner
- Used the best safety procedures when operating equipment, vehicles and tools to avoid injuries
- Set up networks and computers for business
- Designed cable layouts and ran cable into buildings, attics, and crawl spaces
- Oversaw the setup of new users as well as the relocation of existing users
- Taught people how to use, troubleshoot, and calibrate equipment.
Family Caregiver
Constant Care Health Services
Bronx, NY
12.2017 - 03.2019
- Traveled with client to doctor appointments as well as food shopping for groceries needed
- Prepared food and assisted clients in eating to support healthy nutrition
- Checked mail, went grocery shopping, and took care of bill payments
- Changed bed linens, made the bed, and laundered soiled linens to keep the client's beds clean
- Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming.
Dental Secretary
Dr. Amarilis A. Jacobo, DDS
New York, NY
12.2013 - 03.2016
- Performed front-office duties using data entry skills in the context of a medical database
- Organized patient files and streamlined operations to increase efficiency
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Received, recorded, and responded to incoming and outgoing telephone and email communication
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
Skills
- Troubleshooting systems
- Problem resolution
- Excellent communication skills
- Device Installation
- Cabling layouts
- Communications
- Housekeeping
- Schedule management
- Document scanning
- Data entry
- Extremely organized
- Insurance billing
- Organization
- Food preparation
- Customer service
- Administrative support
- Appointment Scheduling
- Live chat support
- Customer Service
- Customer Relations
- Delivery Scheduling
- Data Entry
Timeline
Family Caregiver
GT Independence
09.2021 - 07.2023
Customer Service Resolution Specialist
GC Servives
04.2021 - 09.2024
Cable Technician
Telworx Communications
11.2018 - 03.2019
Family Caregiver
Constant Care Health Services
12.2017 - 03.2019
Dental Secretary
Dr. Amarilis A. Jacobo, DDS
12.2013 - 03.2016