Jt Thornton
Mount Washington,KY
Summary
Adept at troubleshooting and technical support, I enhanced system efficiency at Vector Security by coordinating with vendors and reducing downtime costs. Under Intertech Mechanical Services, my eagerness to learn and adherence to safety underscored my professionalism and dependability. My critical thinking and remote support skills consistently led to positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fire and Security Support Technician
Vector Security
07.2024 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
Electric and Pipefitting Apprentice
Intertech Mechanical Services
06.2023 - 02.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Air Force Basic Military Training
San Antonio, TX05-2024
High School Diploma -
Bullitt East High School
Mount Washington, KY06-2023
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Professionalism
- Dependable and responsible
- Decision-making
- Critical thinking
Certification
Air Force Basic Military Training Graduate
Timeline
Fire and Security Support Technician
Vector Security
07.2024 - Current
Electric and Pipefitting Apprentice
Intertech Mechanical Services
06.2023 - 02.2024
Air Force Basic Military Training
High School Diploma -
Bullitt East High School