Jessica Theobald
Saint Petersburg
Summary
Sharp and energetic customer service skilled individual successful at communication and handling customer support quickly and efficiently. Eager to learn and continuously grow within the company.
Overview
11
11
years of professional experience
Work History
Vacation Planner- Service
Globus Family Of Brands
02.2024 - Current
- Enhance passenger satisfaction by providing detailed answers and services tailored to individual questions based on reservations.
- Educate passengers on necessary information relating to their trips.
- Collect necessary documents and payments for passenger reservations.
- Cultivate and maintain ongoing relationships with passengers and ensure product and company loyalty.
- Navigate emails, chats, and daily phone calls.
New Agent Liason
Coastal Properties Group/Christie's International
07.2023 - 02.2024
- Worked directly with recruiting team to meet and maintain recruiting goals.
- Managed projects for 20 plus new agents during onboarding phase.
- Worked directly with marketing to create logos and rebrand onboarded agents marketing materials.
- Created weekly excel spreadsheets to present to the CEO for recruitment purposes and agent productivity.
- Attend weekly marketing meetings and monthly management meetings to relay information and revamp onboarding process.
- Update and manage company CRM.
- Communicate daily via slack with team members on projects.
- Travel to recruitment meetings to explain and breakdown onboarding process for prospective agents.
- Daily office duties and tasks.
Realtor/Sales Associate
RE/MAX WAYNE
05.2021 - 07.2023
- Helped buyers and sellers through the home buying and selling process.
- Negotiate purchase agreements and contracts with buyers and sellers.
- Stay informed of local laws and regulations related to real estate transactions.
- Coordinate home inspections and appraisals.
- Research market conditions and trends to advise clients on the best strategies for buying and selling.
Group Sales Manager
Woodloch Resort
05.2014 - 06.2020
- Managed and booked all bus groups reservations arriving to the resort.
- Greeted guests and gave tours of the facilities.
- Attended weekly sales meetings and prepared reports on past years resort bookings.
- Answered questions and communicated with group leaders throughout their stay at the resort.
Education
Therapeutic Recreation
Lock Haven University of Pennsylvania
Lock Haven, PASkills
- Customer Service
- Time Management
- Communication Skills
- Teamwork
- Multitasking
- Computer Skills
- Problem Solving
- Strong Organizational Skills
Timeline
Vacation Planner- Service
Globus Family Of Brands
02.2024 - Current
New Agent Liason
Coastal Properties Group/Christie's International
07.2023 - 02.2024
Realtor/Sales Associate
RE/MAX WAYNE
05.2021 - 07.2023
Group Sales Manager
Woodloch Resort
05.2014 - 06.2020
Therapeutic Recreation
Lock Haven University of Pennsylvania
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