Joshua T Hesson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
EVS Director
HHS
01.2018 - Current
- Responsible for administering all HHS programs
- Supervise and train hourly team members
- Manage and control payroll, supplies and other budgets
- Performs and oversees Performance Improvement Inspections
- Conducts daily safety briefings
- Directs monthly in-service meetings
- Purchase necessary supplies
Office Manager
Aspen Dental
01.2015 - 01.2017
- Accountable for the overall financials of the office
- Ensured office maintain compliance with all state and federal regulations
- Business Development
- Responsible for patient financial obligations being met and created financial accounts for patients
- Monitored and handled complaints
- Assisted Dentist in small patient procedures
- Supported multiple offices by working alongside them during staff shortages
- Oversaw and managed an office of 10 employees
Store Manager
Boot Barn
01.2013 - 01.2015
- Accountable for the financials of the overall store
- Ensured inventory was current and accounted for, maintained shrinkage to being the second lowest with a store volume of 500 stores
- Established a new orientation process for employees in which was incorporated company wide
- Responsible for leading weekly district calls regarding KPI, District goals and orientation process
- Prepared and managed daily financials and supervised the handing of monetary deposits
- Oversaw 12-15 Employees
Store Manager
PetSmart
01.2011 - 01.2013
- Accountable for the financials of the overall store: including not limited to achieving sales, expenses, labor expenses, and earnings plan
- Responsible for overall leadership, coaching and team performance
- Provided development for management staff by coaching, leadership and over direction of accountabilities to meet company goals
- Ensures the “D.O.G” strategies are being fulfilled and developed
- Oversee the compliance of the inventory, safety standards
- Manage between 10-30 supervisors and staff/employees
- Responsible for overall customer service and for managing complaints
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operations Manager
PetSmart
01.2009 - 01.2011
- In charge of the overall safety of the store and the employees
- Responsible for scheduling and coaching employees
- Accountable for front end controls includes hiring, evaluating terminating and coaching all employees
- Maintain and follow all policy and procedures to ensure accuracy and precision
- Oversee all store operations under the direction of the store manager.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Presentation Manager
PetSmart
01.2008 - 01.2009
- Responsible for freight inventory
- In charge of manifest tracking and shrink
- Ensured DCS claims and DCS shortages maintained and handled according to policy
- Performed WISE procedures
- Responsible for coaching 3 to 4 employees
- Designed insightful and attractive [Type] presentations.
- Scheduled regular maintenance and repair of displays for longevity.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Marketing/Merchant Service Manager
Sam's Club
01.2003 - 01.2007
- Responsible for interviewing, hiring, training, coaching and performance appraisal for all Supervisors and hourly associates in area
- Ensured above standard customer service by utilizing salaried and hourly leadership to communicate and perform daily tasks
- Managed scheduling and staffing of supervisors and associates
- Analyzed productivity, quality reports, along with profit and loss statements, manpower forecasting, and capital expenditure
- Encouraged the "open door policy" with all associates
- Responsible for providing input, to manage area related payroll and supply expenses
- Understood of all company policies, procedures, guidelines and local, state, and federal laws for associates
- Required to manage confidential information and documentation according to company policy
- Made certain goals are met in areas of safety, quality and productivity
- Ensure compliance was being met with company policies, including but limited to hiring, training, performance coaching and appraisals, and harassment conduct
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Electronic/Grocery Associate and Center Team Leader …………………..
Sam's Club
01.2001 - 01.2003
- Responsible for effectively communicating with members, to answer any question, assist members with any concerns, and to locate merchandise in the store
- Received and restocked merchandise
- Used a forklift, pallet jack, box knives, handheld terminal and handheld tools
- As team leader had additional responsibilities such as being familiar with any type of price change, or feature of different products
- Ensure safety and a clean environment in my displays and my area
- Required to monitor shrinkage and complete and maintain paperwork, and reports
- Participated in the hiring process, the coaching and termination process, and associate's schedules
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Wahama High School
Mason, West VirginiaSkills
- Benefits Administration
- Special Events
- Developing Partnerships
- Business Operations
- Team Leadership
- Lead Generation
- Fire Safety Regulations
- Manage Contracts
- Goals and Performance
- Constructive Feedback
- Strong Multitasking Skills
- Special Assignments
Additional Information
References Available Upon Request
Timeline
EVS Director
HHS
01.2018 - Current
Office Manager
Aspen Dental
01.2015 - 01.2017
Store Manager
Boot Barn
01.2013 - 01.2015
Store Manager
PetSmart
01.2011 - 01.2013
Operations Manager
PetSmart
01.2009 - 01.2011
Presentation Manager
PetSmart
01.2008 - 01.2009
Marketing/Merchant Service Manager
Sam's Club
01.2003 - 01.2007
Electronic/Grocery Associate and Center Team Leader …………………..
Sam's Club
01.2001 - 01.2003
Wahama High School