John T. Inghram

Lead systems administrator for $3 billion dollar pension fund. Brought onboard to migrate them from reliance on external IT support to becoming self sufficient for all things IT, including infrastructure development, quality assurance, software and security support.

• Infrastructure, software and security support
• Analyzed complex project server issues and worked on enterprise and business-critical applications
• Researched and recommended new technologies and strategies for improving system performance
• Performed security analysis of products/services under consideration for acquisition
• Implemented Paessler PRTG Network Monitoring Server to monitor network and devices to stay ahead of technical issues and to quickly resolve problems
• Maintained flexible schedule and responded to after-hours and weekend emergencies
• Resolved issues and escalated problems with knowledgeable support and quality service
• Implemented and maintained virtual private networks
• Diagnosed and resolved complex hardware and software issues
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Tested software remotely and onsite for server sets to maintain operational readiness prior to deployment
• Assisted in development of system security protocols
• Configured policies in Intune for mobile device endpoint management
• Office 365
• Azure
• Darktrace
• Rubrik Backup and Recovery
• Microsoft SQL Server support
• Security investigations and analysis
• Tenable/Nessus vulnerability assessment and remediation

Provided infrastructure and software support for clients throughout the United States. Directly responsible for planning, securing, implementing and supporting cloud hosted and client hosted pension administration systems.

• Provisioned and administered network infrastructure for cloud hosted clients
• Deployed Microsoft Server based Application, Database and Web servers
• Performed Windows Server and MSSQL migrations
• Monitored systems in operation and quickly troubleshoot errors
• Worked closely in conjunction with application development team
• Technologies utilized include: Microsoft Server, SQL, IIS, VMware and electronic document management software
• Performed annual disaster recovery tests for clients as part of BCP (business continuity plan) disaster recovery planning
• Required to act in confidential capacity to protect sensitivity of customer data, as well as required to adhere to SOC 2 and HIPPA compliant policies and procedures
• Maintained servers and systems to keep networks fully operational during peak periods
• Patched software and installed new versions to eliminate security problems and protect data

Performed middle management IT functions and assisted in policy implementation. Provided top tier top tier technical support for executive suites in The Illinois State Capitol

• Researched and managed projects, such as replacing and implementing core switches, firewalls and server upgrades, including Domain Controllers, Exchange, SCCM server
• Managed network security, including firewalls, switches, VPN and WAN remote site communications
• Implemented SCCM to installed updates, desktop images and software
• Lead department personnel for disaster recovery team, including biannual offsite drill in which essential network resources and data are restored to full functionality

Provided technical support for the Illinois Supreme and Appellate Court Justices, their staff and the Administrative Office of the Illinois Courts

• Supported and maintained servers throughout all counties in Illinois
• Troubleshooted and resolved hardware and software related issues
• Installed and supported Microsoft based digital audio recording systems in courtrooms throughout the State of Illinois
• Performed backup and restore of digitally recorded courtroom proceedings