J. Tony Eisermann
Restaurant Management
Kingwood,TX
Summary
Focused Director of Operations with 30+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
30
30
years of professional experience
Work History
District Director
Golden Tree Restaurants - Golden Chick
Houston, TX
02.2022 - Current
- Assessed local markets and competitive positioning within assigned district. Directed 2 corporate and 7 franchisee locations.
- Coordinated recruitment, interviewing and hiring of district staff.
- Managed performance within assigned district and monitored execution of operations plans. District had satisfaction rating of 94%; increase of 8% in 5 months.
- Assessed knowledge, skills and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Director of Operations
Golden Tree Restaurants - Texadelphia
Dallas, TX
07.2018 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored and coordinated workflows to optimize resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Oversaw multiple departments and responsibilities for Texadelphia restaurants (corporate and franchisee locations) - Site Selection/Construction/Development, franchisee selection, approval and training, management development and training, supply chain management, daily operational management, sales building and development, and profit and loss management.
Vice President of Operations
Extra Cover Management/CiCi's Pizza & Smashburger
Houston, TX
06.2013 - 06.2018
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Prepared annual budgets with controls to prevent overages.
- Resolved issues and recommended actions based on production and compliance reports.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Drove team engagement to achieve aggressive company targets for 4 CiCi's Pizzas and 7 Smashburger restaurants.
- Drove short-term and advanced promotional initiatives and planning processes.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Identified opportunities to improve business process flows and productivity.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Increased company profits through performance optimization strategies and efficiency improvements. Developed catering program that increased weekly average unit volume from $17,000 to $23,500.
- Attended trade shows and client meetings, promoting brand and building rapport with prospects.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
Vice President of Operation
Mucho Pizza Texas - CiCi's Pizza
Houston , TX
04.2008 - 05.2013
- Prepared annual budgets with controls to prevent overages.
- Responsible for 59 CiCi's Pizzas in Houston and Washington DC / Baltimore areas.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Resolved issues and recommended actions based on production and compliance reports.
President / COO
Global / Silver Vending
Houston , TX
04.2008 - 05.2013
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Managed day to day operations for 61 clients. Managed their video game and vending services for restaurants, retail and entertainment venues.
- Developed new client recruitment and system roll out.
Education
Some College (No Degree) - History And Secondary Education
Sam Houston State University
Huntsville, TX 08.1990 - 12.1991
Skills
Sales Reporting
Timeline
District Director
Golden Tree Restaurants - Golden Chick
02.2022 - Current
Director of Operations
Golden Tree Restaurants - Texadelphia
07.2018 - Current
Vice President of Operations
Extra Cover Management/CiCi's Pizza & Smashburger
06.2013 - 06.2018
Vice President of Operation
Mucho Pizza Texas - CiCi's Pizza
04.2008 - 05.2013
President / COO
Global / Silver Vending
04.2008 - 05.2013
Some College (No Degree) - History And Secondary Education
Sam Houston State University
08.1990 - 12.1991
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