Juan Toscano
San Antonio,TX
Summary
Motivated sales professional with a proven track record of consistently surpassing sales targets and contributing to team success. Dedicated to helping prospects make well-informed decisions by utilizing strong expertise in broadband technology. Excels at identifying customer needs, presenting tailored solutions, building lasting customer relationships, and efficiently closing sales. Skill set includes effective communication, strong interpersonal skills, adept leadership capabilities, and strategic planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
Google Fiber
04.2024 - Current
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Personal Trainer
Personal Clients
01.2014 - 08.2024
- Carefully evaluated client's needs and assisted them in achieving personal fitness goals
- Adapted training methods and exercises based on client feedback, ensuring ongoing satisfaction and progression towards their fitness goals.
- Taught client proper form for exercises and ways to modify them for best results
- Motivated clients in order to inspire action and consistency
- Instructed clients on proper nutrition habits
- Prepared diet plans and workout routines remotely
- Expanded clientele base through referrals, social media marketing, and networking within community.
- Increased client retention through consistent progress tracking, goal setting, and regular progress check-ins.
- Designed specific workout systems for individual clients based on performance ability.
Broadband Technician IV
Spectrum
12.2021 - 04.2024
- Under minimal supervision, installed, repaired, and configured low-voltage cables for residential and business clients, including coaxial cable, twisted-pair, and fiber optics.
- Troubleshoot Cable related services such as high-speed internet, VOIP, and television
- Promoted safe working environment by adhering to company safety guidelines during installation and repair operations.
- Installed and repaired networking hardware using computer operating systems
- Managed and troubleshoot network equipment such as routers, switches, and modems
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed quality assurance tests on all signaling and cable equipment, ensuring they met performance standards
- Troubleshoot all cable services, with knowledge of several equipment such as trunk, feeder, nodes, amplifiers, line extenders, and power supplies
- Selling broadband service to customers by identifying their needs
- Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
- Consistently met or exceeded performance metrics while maintaining strong commitment to quality workmanship standards.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Communicated with management and clients, answered questions, and provided technical support related to cable and internet systems.
Broadband Technician II
TDS Telecom
05.2018 - 12.2021
- Under minimal supervision, installed, repaired, and configured low-voltage cables for residential and business clients
- Troubleshoot Cable related services such as high-speed internet, VOIP, and television
- Safe Use of Extension Ladders and Pole Climbing Equipment
- DOT Certified and operated bucket truck to service aerial cables
- Installed and repaired networking products using computer operating systems
- Troubleshoot all cable services, with knowledge of several goods and features, such as trunk, feeder, nodes, amplifiers, line extenders, and power supplies
- Selling broadband service to customers by identifying their needs
- Competently completed varying work routes and requirements, requiring the ability to diagnose and implement a corrective action that suited the customer's needs
- Identifying and working with telecom color-coded wires and cables
- Expert in splicing, cleaving, cleaning of fibers, and inspection of quality work
- Installed GPON and RFoG systems
- Trained in OTDR testing and light measurements using EXFO-PPM.
Flowback Rig-up Hand
Moran Equipment
01.2018 - 05.2018
- Inspect, repair, and test pressure valves according to safety standards
- Lay down, connect, and rig up pipes for flow back on fracking and drilling well heads
- Drive company truck to location usually towing trailer or equipment
- Various manual labor such as hammering, shoveling, and painting.
Deliveries Associate
Lowe's
03.2017 - 03.2018
- Practiced save loading procedures, sorted items to be delivered according to the most efficient delivery route, and properly secured items to prevent damage during transportation
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
- Delivered appliances, flooring, cabinets, or any other similar item ordered by customer
- Installed most major appliances and hauled away old model for recycling
- Obtained customer signature and provided exceptional customer service
- Communicate customer complaints, requests, and feedback to company management.
Licensed Spray Technician
Arbor Care Tree Service, Inc.
04.2016 - 03.2017
- Fill sprayer tanks with water and chemicals, according to formulas
- Mix pesticides, herbicides, or fungicides for application to trees, shrubs, lawns, or botanical crops
- Lift, push, and swing nozzles and hoses to safely apply pesticides, herbicides and fertilizers using hand or automatic sprayers or spreaders
- Diagnoses plant and pest problems to properly treat with correct products
- Provide sales estimates for landscape services
- Start motors and engage machinery, such as sprayer agitators or pumps or portable spray equipment
- Clean or service machinery to ensure operating efficiency, using water, gasoline, lubricants, or hand tools
- Provide driving instructions to truck drivers using hand signals
- Operate vehicles and powered equipment, such as mowers, tractors, blowers, chain saws, weed eaters, sod cutters, and edgers
- Mow or edge lawns, using power mowers or edgers
- Move pallets and equipment with forklift.
Dishwasher
Ihop
01.2016 - 05.2016
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand
- Place clean dishes, utensils, or cooking equipment in storage areas
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition
- Sweep or scrub floors.
Overnight Stocker
Walmart
04.2015 - 09.2015
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Bring carts back into store from parking lot.
Pro Lot Associate
Home Depot
10.2014 - 02.2015
- Greet customers entering establishments
- Assist customers by providing information and resolving their complaints
- Assist customers in unloading or loading merchandise from their vehicle
- Bring carts into store from parking lot
- Keep parking areas clean and orderly to ensure that space usage is maximized.
Customer Service Associate
Kmart
09.2013 - 08.2014
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Compute sales prices, total purchases and receive payment by cash, check, credit cards, vouchers, or automatic debits
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Inventory stock and requisition new stock
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles
- Assist customers load merchandise to their vehicles.
Education
Associate - Renewable Energy
New Mexico Junior College
Hobbs, NM01.2017
Diploma -
Hobbs High School
Hobbs, NM05.2014
Skills
- Strong Work Ethic & Integrity
- Detail-oriented Problem Solver
- Quick Learner
- Works Well Under Pressure
- Excellent Communication Skills
- Customer Service, Sales, and Upselling
- English/Spanish fluency
- Computer & Software Skills
- Low Voltage Cabling Installation/Repair
- Broadband Technologies
- Network Troubleshooting
- Fiber Optic Splicing
Certification
Driver's license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Sales Representative
Google Fiber
04.2024 - Current
Broadband Technician IV
Spectrum
12.2021 - 04.2024
Broadband Technician II
TDS Telecom
05.2018 - 12.2021
Flowback Rig-up Hand
Moran Equipment
01.2018 - 05.2018
Deliveries Associate
Lowe's
03.2017 - 03.2018
Licensed Spray Technician
Arbor Care Tree Service, Inc.
04.2016 - 03.2017
Dishwasher
Ihop
01.2016 - 05.2016
Overnight Stocker
Walmart
04.2015 - 09.2015
Pro Lot Associate
Home Depot
10.2014 - 02.2015
Personal Trainer
Personal Clients
01.2014 - 08.2024
Customer Service Associate
Kmart
09.2013 - 08.2014
Diploma -
Hobbs High School
Associate - Renewable Energy
New Mexico Junior College
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