Jacob T. Raines
Raleigh,NC
Summary
Adaptable, critically-thinking candidate with strong organizational, customer service and leadership experience. Ready to help team achieve and exceed company-goals while promoting a climate of welcomeness and warmth amongst customers and peers.
Overview
8
8
years of professional experience
Work History
Pick Up and Delivery - Department Lead
Harris Teeter Inc
07.2023 - Current
- Maintained volume of $15,000-$20,000 in weekly sales with consistent sales growth average of ~10% over "this-week-last-year" while simultaneously reducing labor costs of department.
- Perfect record of 0 customer complaints for entire 2023 Fiscal Year
- Managed team schedules, department initiatives and quality assurance. Oversaw existing employees and aided in interviewing and hiring of new ones. Trained new personnel regarding company operations, policies and services. Reduced process bottlenecks by coaching teammates on best practices, procedures, and performance strategies.
- Chaired department meetings covering new implementations, problem-resolution and other operational areas.
- Inspected and serviced departmental equipment to determine functionality and performance.
- Collaborated with other department heads to stay current on inventory levels, complete accurate orders, and resolve item issues. Performed statistical analyses to gather data for operational audits and forecast future team needs. Prepared detailed reports for management to clarify existing trends, and review sales and inventory data.
- Utilized customer service software to manage interactions and track customer satisfaction. Clarified customer queries and issues and determined root cause of problems to resolve product or service complaints swiftly and empathetically.
- Educated customers about billing, payment processing and support policies and procedures. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Oversaw Front End department staff to cover for other department leaders. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Investigated and resolved accounting, service and delivery concerns. Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Grocery Department - Day Runner
Harris Teeter Inc
08.2022 - 07.2023
- Completed regular cycle counts and inventory audits. Monitored inventory levels in stockrooms and on shelves and alerted management to any discrepancies.
- Responded to customer queries regarding stock and merchandise promptly with detailed product/inventory information to resolve issues and increase satisfaction.
- Inspected and updated active order totals accurately based on movement of merchandise.
- Readied items for sales floor stocking by affixing tags and creating shelf labels. Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Volunteered to assist with interdepartmental projects, demonstrating willingness to learn new tasks and increase skill levels.
3rd Shift Stocker
Harris Teeter Inc
04.2022 - 08.2022
- Received, sorted and processed incoming shipments of ~$20,000-$35,000 of material to prepare for storage or stocking.
- Scanned shelves and product cases to locate expired, damaged, and spoiled items.
- Used powered pallet jack and stack separator to unload and organize merchandise from delivery trucks.
- Regularly inspected inventory counts to identify discrepancies and maintain consistent digital inventory database.
Contracted Worker
Self-Employed
04.2016 - 09.2021
- Seasonal farm-hand & free-lance lawn care, gutter maintenance and lumber removal services.
- Maintained positive customer relationships and ensured highest levels of satisfaction.
- Displayed personal initiative through persistent seeking of new opportunities.
Full-Time Crew Member
Sedgefield Cinemas
10.2018 - 07.2019
- Provided excellent customer service while greeting customers with positivity and attending to any arising needs.
- Maintained effective supply levels by monitoring food stock and dry goods and noting reorder needs.
- Accurately operated cash register to process customer payments at Point of Sale.
- Effectively serviced Projection, Lighting and Concessions equipment to ensure highest level of maintenance standards were achieved.
Education
High School Diploma -
North Davidson High School
Lexington, NCNo Degree - Political Science & World History
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
Personal & Interpersonal:
- Experienced at coordinating and collaborating with teams of various sizes in both Leadership and non-Leadership roles
- Meticulous attention to detail with proven history of adherence to Company, City, State and Nation-wide protocols
- Advanced Computer Literacy (PC) and light Digital Systems integration experience
Software Proficiencies:
- MS Office Suite (Word, Outlook and Excel)
- Adobe CS Photoshop
- FL Studio: Digital Audio Workshop
Accomplishments
NDHS Best Community Citizen Award (2013)
- Accrued most Community Service hours of Graduating Class (900+)
NC Congressional District 13 Naval Academy Nominee (2013)
- Awarded by Representative Howard Coble (NC-13)
Harris Teeter Store 0495: Employee of The Month (May 2023)
- Recognized for exceptional management of inventory, customer service initiative and inter-departmental collaboration.
References
William Gray:
Co-Store Leader (Harris Teeter)
(252) 268-9407
Robert Moore:
Store Leader (Harris Teeter)
(919) 659-8221 ext. #6
Rick Sullivan:
Store Leader (Harris Teeter)
(919) 848-1464 ext. #6
Timeline
Pick Up and Delivery - Department Lead
Harris Teeter Inc
07.2023 - Current
Grocery Department - Day Runner
Harris Teeter Inc
08.2022 - 07.2023
3rd Shift Stocker
Harris Teeter Inc
04.2022 - 08.2022
Full-Time Crew Member
Sedgefield Cinemas
10.2018 - 07.2019
Contracted Worker
Self-Employed
04.2016 - 09.2021
High School Diploma -
North Davidson High School
No Degree - Political Science & World History
University of North Carolina At Chapel Hill
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