Carla Jones
Humble,Tx
Summary
To secure a permanent position in healthcare management that will utilize my exceptional communication, problem solving, and team leader skills that will allow me to continue to grow and develop professionally while helping the organization provide world class medical care and customer service.
Overview
24
24
years of professional experience
Work History
PRACTICE MANAGER
Houston Methodist Hospital
12.2019 - Current
- Leading Rheumatology, Infectious Disease, Endocrinology, Breast Surgery, and Hematology/ Oncology
- Responsible for analyzing, researching, and resolving customer issues
- Supervise 15 employees, 10 Physicians directly, and report to management that oversee clinic if needed
- Answer patient’s queries, complaints, and problems on phone and in person
- Able to assist with Budget and Finance Meeting
- Provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.
- Monitor and approve timecards and manage licensure requirement for staff
- Regularly review productivity and make staffing adjustments as needed
- Conduct regular staff meetings and annual performance evaluations
- Review and Pay account invoices
- Manage daily staffing to ensure optimal operation of the practice
- On board New Physicians and set up 3 Clinic locations
- Interview, hire and train new staff in accordance with HR guidelines
- Manage Finance and Budgeting
- Running reports and capturing Revenue
- Auditing and Inventory Control on Medical Supplies and Vaccines.
- Managing the daily work activities of the work department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives
OFFICE LEAD -Primary Care
HOUSTON METHODIST HOSPITAL
07.2017 - 12.2019
- Responsible for analyzing, researching and resolving customer issues
- Supervise 12 employees directly and report to management that oversee clinic if needed
- Answer patient’s queries, complaints, and problems on phone and in person
- Able to assist with Budget and Finance Meeting
- Knowledge of EMR, ICD 10, pulling labs, input orders and scanning important documents in EMR
- Monitor and approve time cards and manage licensure requirement for staff
- Regularly review productivity and make staffing adjustments as needed
- Conduct regular staff meetings and annual performance evaluations
- Review and Pay account invoices
- Manage daily staffing to ensure optimal operation of the practice
- Onboard Physicians for Clinics
- Interview, hire and train new staff in accordance with HR guidelines
- Manage Finance and Budgeting
- Running reports and capturing Revenue
- Auditing and Inventory Control on Medical Supplies and Vaccines.
Clinical Coordinator/Medical Assistant
Houston METHODIST HOSPITAL
03.2006 - 07.2017
- Responsible for analyzing, researching and resolving customer issues
- Supervise 10 employees directly and report to management that oversee clinic if needed
- Answer patient’s queries, complaints, and problems on phone and in person
- Admitting patient’s confirming appointments and appointment scheduling
- Knowledge of EMR, ICD-9 & 10, pulling labs, input orders and scanning important documents in EMR
- Coordinate Staff Scheduling as needed, Schedule Diagnostic Procedures, Pre-certs, and Prior-Authorizations obtained
- Efficiently report observations, conditions and problems to Physicians
- Able to assist Physicians with EKG’s, Medication refills, Suture removal, Injections, Vital Signs, and Phlebotomy
- Triage Patients, Diabetic Teaching with training to Patients and Staff
- Auditing and Inventory Control on Medical Supplies and Vaccines
- Front and Back office operations as Clinical Coordinator
- Demonstrate self-importance, respect, integrity, compassion, accountability, and excellence
- Reduced Check-in and Check-out times with assistant patient needs
- Improved patient satisfaction scores with problem solving issues on feedback.
Office Coordinator/Medical Assistant
Internal medicine and Pediatrics
01.2003 - 01.2006
- Responsible for analyzing, researching and resolving customer issues
- Supervise 5 employees directly and report to management that oversee clinic if needed
- Answer patient’s queries, complaints, and problems on phone and in person
- Admitting patient’s confirming appointments and appointment scheduling
- Knowledge of EMR, ICD-9, pulling labs, input orders and scanning important documents in EMR
- Coordinate Staff Scheduling as needed, Schedule Diagnostic Procedures, Pre-certs, and Prior-Authorizations obtained
- Efficiently report observations, conditions and problems to Physicians
- Able to assist Physicians with EKG’s, Medication refills, Suture removal, Injections, Vital Signs, and Phlebotomy
- Triage Patients, Diabetic Teaching with training to Patients and Staff
- Auditing and Inventory Control on Medical Supplies and Vaccines
- Front and Back office operations as Clinical Coordinator
- Well Child and Sick Visits for patients 16 and Under.
Clinical Coordinator/Medical Assistant
St. Lukes Health Care
01.2000 - 01.2005
- Provide Excellent Customer Service Skills Internal and External
- Supervise 8 employees directly and report to management that oversee clinic if needed
- Answer patient’s queries, complaints, and problems on phone and in person
- Admitting patient’s confirming appointments and appointment scheduling
- Knowledge of EMR, ICD-9, pulling labs, input orders and scanning important documents in EMR
- Coordinate Staff Scheduling as needed, Schedule Diagnostic Procedures, Pre-certs, and Prior-Authorizations obtained
- Efficiently report observations, conditions and problems to Physicians
- Able to assist Physicians with EKG’s, Medication refills, Suture removal, Injections, Vital Signs, and Phlebotomy
- Auditing and Inventory Control on Medical Supplies and Vaccines
- Front and Back office operations as Clinical Coordinator.
Education
Certified medical assistant -
Houston Academy of healthcare Professions
diploma -
e.l. furr high
Bachelor of Science -
University of Phoenix (online)
12.2024
Skills
- Management- Primary Care/Multispecialty
- Twenty-Four years of experience in the field of Medical Assistant/ 9 years of experience in Management
- Superior skills as Practice Manager with growth and development
- Proficient in expense control with Auditing and Inventory Control
- Exceptional ability to identify problems, develop solutions, and implement corrective action plan
- Excellent experience training of staff and coaching
- Leading all front and back-office operations including medical records, check in-check-out, financial counseling, for group of 12 doctors
- Reduced overtime in all departments
- Successfully transitioned staff to EMR as a Super-User
- Successfully supervised 20 employees directly and oversee the Clinic Experience
- Experienced working in fast-paced environments and able to multi-task projects
References
available upon request
Timeline
PRACTICE MANAGER
Houston Methodist Hospital
12.2019 - Current
OFFICE LEAD -Primary Care
HOUSTON METHODIST HOSPITAL
07.2017 - 12.2019
Clinical Coordinator/Medical Assistant
Houston METHODIST HOSPITAL
03.2006 - 07.2017
Office Coordinator/Medical Assistant
Internal medicine and Pediatrics
01.2003 - 01.2006
Clinical Coordinator/Medical Assistant
St. Lukes Health Care
01.2000 - 01.2005
Certified medical assistant -
Houston Academy of healthcare Professions
diploma -
e.l. furr high
Bachelor of Science -
University of Phoenix (online)
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