Jonathan Trigg - SHRM CP

Creating and maintaining an elevated team member experience that translated through a great guest experience. Supporting 7 locations with up to 230+ team members and growing. Leveraging technology to promote positive and efficient people operations, team member success, streamline HR objectives, and maintain compliance.

• Elevating team member experience through thoughtful and intentional strategy and implementation for each stage of the team member life cycle
• Managing Applicant Tracking System (ATS) to attract and onboard talent. Averaging up to 1000+ applications a month
• Partnered with Executive team to provide best in class total compensation packages
• Overseeing onboarding, training and development content and practices, refining and improving the orientation and training program in partnership with the Operations Team
• Decreased Turnover by 74% in 2 years through increased awareness and regular auditing for safety practices
• Prevented and mitigated risk of team member lawsuits and litigations through holding leadership accountable for creating a positive and safe culture and excellent organization of documentation
• Maintaining California Labor Compliance through training and communication
• Executing accurate and timely company payroll processing bi-weekly
• Overseeing benefits management, distribution, and enrollment for Health Insurance and 401k benefits
• Leveraging Learning Management Systems (LMS) to distribute and track trainings, including mandatory sexual harassment trainings for team members and supervisors
• Developed company mission, vision and values, "The Sidecar Experience" in partnership with Owner/Founder
• Cross Departmental Collaboration with Operations, Marketing, Product Development, Accounting and Executive team in all business aspects, ensuring compliance and company integrity with our mission, vision and values providing value and an elevated experience for all guests and team members
• Overseeing new product development, sourcing, training and execution
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

Revitalized struggling location by communicating our values and mission, establishing clear expectations, and effective coaching and development

• Developed two team members into General Managers for new locations
• Stabilized and kept food costs to under 25%, labor costs under 23%, and steadied annual sales growth from $1.5M to $2.5M, averaging 8% monthly sales growth from the prior year

FOH Manager

• Managed 15-20 team members
• Established operational procedures and protocols that aligned with company goals to drive efficient sales growth
• Exceeded daily, weekly, and monthly sales targets by 5% or more
• Developed product inventory procedures that lowered food costs below 25% of overall sales

BOH Manager

• Controlled Food and Labor cost in order to consistently perform under target numbers of 50%
• Consistently produced excellent products through efficient operational flow, proper scheduling, and quality control

Life Coaching program for college students and post-graduate individuals, providing support, guidance, and direction during this major life transition.

• Developed group workshops and a 16-week program which included an 8-page personal reflective workbook
• Successfully completed two 16-week pilot programs with 16 college and postgraduate students with glowing reviews
• Managed intern team of four to help build and scale the organization
• Spearheaded marketing strategy of hosting college study nights
• Secured multiple volunteers to coach and provide professional and personal guidance for each participant