Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Julisa Colon

Chicago,IL

Summary

Committed professional with a strong academic background and 8 years of practical experience. Known for proactive problem-solving and effective communication. Eager to make a positive impact and drive success in a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Management Assistant

Enterprise Holdings
Chicago, IL
08.2022 - Current
  • Assess customer satisfaction levels and effectively resolve sensitive and complex issues, maintaining a high standard of customer satisfaction
  • Provide additional training and implement necessary actions to address customer concerns and uphold satisfaction levels
  • Supervise day-to-day operations, oversee staff activities, and ensure efficient workflow
  • Prepare and administer annual budgets, contributing to effective financial management
  • Develop strategic business plans to enhance overall organizational performance
  • Deliver exceptional customer service to individuals seeking vehicle rentals
  • Efficiently retrieve customer documentation, establish rapport, and assign vehicles based on specific needs such as insurance claims, retail, or leisure purposes
  • Complete rental or parking transactions, disclose rates and terms with effective sales techniques
  • Update rental agreement files and proactively manage customer communication, including overdue vehicle notifications and rental extensions
  • Successfully sell optional products to meet customer preferences and needs
  • Collaborate effectively with diverse individuals in various confidential situations.
  • Performed data entry into various databases used by the organization's management team.

Customer Advocate

Great American Finance
Chicago, IL
07.2021 - 08.2022
  • Close an average of 100-150 customer inquiries and complaints daily, maintaining a remarkable 96% customer satisfaction rate
  • Efficiently address customer concerns, ensuring prompt and satisfactory resolutions
  • Quickly triage incoming calls, identifying and escalating issues when necessary
  • Research and resolve account and service problems with a friendly and knowledgeable approach
  • Provide effective support to ensure customer satisfaction and account stability
  • Document customer concerns and inquiry resolutions meticulously in the internal computer system
  • Listen attentively to customers' needs and provide helpful solutions, contributing to the maintenance of accounts in good standing
  • Demonstrate a proactive approach to customer engagement and problem-solving.

Guest Service Agent/Front Desk

Oakbrook Hills Resort by Hilton
Oak Brook, IL
06.2019 - 08.2021
  • Managed 6-line phone system to answer, screen, and forward calls; always providing customer service excellence through answering questions, resolving issues, and accurately scheduling appointments
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Streamlined check-in process to decrease wait times and increase customer satisfaction
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Alleviated issues with past due invoices and used proven customer service strategies to reduce unpaid accounts by 34%.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Managed customer complaints and rectified issues to complete satisfaction.

Secretary/Receptionist

BRIA Health Services
Westmont, IL
01.2017 - 06.2019
  • Data entry and updated customer contacts with information to keep records current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Directed incoming calls to internal personnel and departments, routing

Education

Bachelor of Arts - Criminal Justice

Lewis University
05.2021

Skills

  • Office Administration
  • Team management
  • Data management
  • Payment Verification
  • Relationship Building
  • Documentation

Additional Information

Relevant coursework: Elements of Criminal Law Diversity and Social Justice Lifespan Development Professionalism and Ethics Research Methods Multicultural issues

Timeline

Management Assistant

Enterprise Holdings
08.2022 - Current

Customer Advocate

Great American Finance
07.2021 - 08.2022

Guest Service Agent/Front Desk

Oakbrook Hills Resort by Hilton
06.2019 - 08.2021

Secretary/Receptionist

BRIA Health Services
01.2017 - 06.2019

Bachelor of Arts - Criminal Justice

Lewis University

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Julisa Colon