Juablai Yang
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Visual Merchandiser Keyholder
H&M Hennes & Mauritz
02.2023 - Current
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Provide best customer experience through direct and indirect customer service by working with H&M values and brand.
- Set garment presentation on sales floor and windows in line with commercial handbook on time.
- Work with department managers for opportunities to drive sales and practice good garment care with store team throughout day.
- Evaluate and Develop store team's knowledge on visual and commercial skills.
Department Manager
H&M Hennes & Mauritz
04.2022 - 02.2023
- Established team priorities, maintained schedules and monitored performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Visual Merchandiser Keyholder
H&M Hennes & Mauritz
01.2020 - 04.2022
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Provide best customer experience through direct and indirect customer service by working with H&M values and brand.
- Set garment presentation on sales floor and windows in line with commercial handbook on time.
- Work with department managers for opportunities to drive sales and practice good garment care with store team throughout day.
- Evaluate and Develop store team's knowledge on visual and commercial skills.
Card Services Representative
Fiserv
09.2019 - 01.2020
- Developed and retained customer relationships through active listening and using defined processes to address customer needs
- Assist customers with card services such as fraud, lost/stolen, and card activations.
- Multi-task with utilizing multiple systems at once while taking phone calls.
- Provide cardholders and financial institutions with accurate information and security.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waitress
Saigon Garden
03.2017 - 08.2019
- Deliver professional and genuine customer service.
- Multi-task and prioritize well during stressful and peak hours; such as serving food, bussing tables, prepping online and carry-out orders, cashiering, and handling transaction procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager
Crazy Boba
03.2017 - 08.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Manage weekly work schedule to best suit business as well as accommodate employee needs.
- Market new business promotions through various social media platforms.
- Supervise employees and ensure business procedures are properly followed and maintained.
- Interview and train potential employees on business protocols, procedures, and goals.
Certified Nursing Assistant
Premier Home Health Care Services
08.2017 - 10.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 2 residents under long-term care
Cashier/Cook
Dairy Queen
09.2015 - 04.2017
- Maintained organized and clean workspace.
- Familiar with transaction procedures, including accounting for all cash transactions during closing procedures.
- Worked well in fast-paced environment.
- Delivered prompt and thorough customer service to customers.
Education
Associate of Arts - Accounting And Finance
Catawba Valley Community College
Hickory, NC01.2025
High School Diploma -
Maiden High School
Maiden, NC06.2017
Skills
- Communication
- Team Building
- Leadership
- Adaptability
- Fast Learner
- Organization
- Customer Service
Certification
- CNA - Certified Nurse Assistant (2017 - 2018)
Timeline
Visual Merchandiser Keyholder
H&M Hennes & Mauritz
02.2023 - Current
Department Manager
H&M Hennes & Mauritz
04.2022 - 02.2023
Visual Merchandiser Keyholder
H&M Hennes & Mauritz
01.2020 - 04.2022
Card Services Representative
Fiserv
09.2019 - 01.2020
Certified Nursing Assistant
Premier Home Health Care Services
08.2017 - 10.2017
Waitress
Saigon Garden
03.2017 - 08.2019
Assistant Manager
Crazy Boba
03.2017 - 08.2019
Cashier/Cook
Dairy Queen
09.2015 - 04.2017
Associate of Arts - Accounting And Finance
Catawba Valley Community College
High School Diploma -
Maiden High School
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