Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jualiana Martinez

Grass Valley,CA

Summary

Friendly Waiter with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Waiter with 5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

Work History

WAITRESS MEMBER

Mi Pueblo Restaurant
Nevada City, CA
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

CASHIER

EL FAVORITO TAQUERIA
Grass Valley, OR
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.

WAITRESS|BUSSER

Mayas Restaurant
Grass Valley, CA
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.

Education

Some College (No Degree) -

UABC
TIJUANA MX

Skills

  • Customer Service
  • Order Accuracy
  • Safe Food Handling
  • Dining Customer Service
  • Sales Techniques
  • Point of Sale Systems
  • Food Safety Understanding
  • Cash Handling
  • Liquor, Wine, and Food Service
  • Menu Knowledge
  • Food Station Setup
  • Ordering Procedures
  • Upselling

Timeline

WAITRESS MEMBER

Mi Pueblo Restaurant

CASHIER

EL FAVORITO TAQUERIA

WAITRESS|BUSSER

Mayas Restaurant

Some College (No Degree) -

UABC
Jualiana Martinez