Jualisa Simpson
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Atrium Healthcare
01.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Care Coordinator/Certified Medical Assistant
Tryon Medical Partners
12.2021 - 01.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
Referral Coordinator/Surgery Scheduler
CAROMONT HEALTH
01.2015 - 12.2021
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant
Atrium Health
07.2012 - 01.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures such as Bone Marrow Biopsy and gathered patient data for interpretation by physician.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
High School Diploma -
E.E. Waddell High School
Charlotte, NC06.2007
Associate of Science - Medical Assistant
Kings College
Charlotte, NC07.2012
Skills
- Critical Thinking
- Stress Management
- Organizational Skills
- Excellent Communication
- Computer Proficiency
- Medical Terminology
- Adaptability and Flexibility
- Insurance Verification
- Patient Confidentiality
- Healthcare Systems Knowledge
- Conflict Resolution
- Time Management
- Problem Solving
- Telephone Etiquette
- Professionalism and Ethics
- Decision Making
- Empathy and Compassion
- Cross-Cultural Sensitivity
- Appointment Scheduling
- Customer Service
- Attention to Detail
- Active Listening
- Medical Billing
- Insurance Verifying
- Patient Greeting
- HIPAA Compliance
- Medical Insurance
- Payment Collection
- Scheduling Appointments
- Patient Intake
- Communicating to Patients and Families
- Caring and Empathetic
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Gathering Information From Patients
- Claims Handling and Coverage Verification
- Punctual and Hardworking
- Patient Documentation
- Benefits Explanation
- 50 WPM Typing Speed
- Compassionate Care
- Adaptability
- Clinical Assessment
- Oncology Knowledge
- Phlebotomy
- EMR / EHR
- Medical Procedures
- Teamwork and Collaboration
- Effective Multitasking
- Strong Work Ethic
- Professional and Mature
Timeline
Patient Service Specialist
Atrium Healthcare
01.2023 - Current
Patient Care Coordinator/Certified Medical Assistant
Tryon Medical Partners
12.2021 - 01.2023
Referral Coordinator/Surgery Scheduler
CAROMONT HEALTH
01.2015 - 12.2021
Medical Assistant
Atrium Health
07.2012 - 01.2015
High School Diploma -
E.E. Waddell High School
Associate of Science - Medical Assistant
Kings College
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