Summary
Overview
Work History
Education
Skills
Technical Proficiencies
References
Timeline
Generic

Juan Arosemena

Orlando,FL

Summary

Accomplished, passionate, and self-motivated sales professional with a keen eye for excellence, looking for the next challenge! With over 18 years of combined experience as a field technician and tour manager. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Adept at establishing positive business and customer relationships. Great expertise in customer service, sales growth, and client relationship management. Capable of adapting to any environment to deliver result efficiently. Proficient in analyzing customer needs through planning, sales forecasting, and collaborating with cross-functional teams. Target-oriented professional with proven track record of overachievements of revenue targets and improving profit significantly.

Overview

13
13
years of professional experience

Work History

Tour Manager

XL Event Lab - Big Bounce America
01.2018 - Current

- Orchestrated logistics for event teams, ensuring seamless coordination.

- Oversaw operations, ensuring compliance with safety regulations.

- Managed budgets, implementing cost-saving initiatives.

- Built strong relationships with partners, facilitating smooth communication.

- Provided progress reports to senior management and founders.

- Contributed to the development of new experiences.

Field Service & Sales Technician

Vivint
12.2020 - 10.2023
  • Provide expert-level installation and services of cutting-edge technology
  • Provide service and customer support during field visits or dispatches
  • Manage all on site installation, repair, maintenance, and test tasks
  • Operate vehicle in a safely manner and use field automation systems
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Supply the management team with reports on customer needs or interests, potential new products, or services, and competitive activities
  • Conduct customer need analysis and presenting the customer with possible solutions
  • Sending technical specification to potential buyers along with the sales quotes.
  • Established strong relationships with customers by providing timely responses to inquiries.

Field Representative

The Nielsen Company
01.2012 - 01.2018
  • Traveled to selected homes within a territory using a company-provided vehicle
  • Educated and coached Panel Members on proper operation and usage of equipment
  • Negotiated and maintained cooperation with Panel Members, solicit additional participation in Nielsen samples
  • Approached statistically-selected homes (door to door) with or without an appointment
  • Prioritized, scheduled, and completed all work in compliance with established policy and guidelines in assigned territories
  • Identified and troubleshoot data/equipment.

Education

Associate of Science - Recording Arts Technology

Full Sail University
Orlando, FL
05-2004

Skills

  • Sales and marketing
  • Communication Skills
  • Customer Service
  • Strategic Planning
  • Customer Retention
  • Relationship Management
  • Logistics Coordination
  • Team Leadership
  • Management skills
  • Time Management
  • Decision Making
  • Team Building & Leadership
  • Organizational Skills
  • Customer Relations
  • Conflict Resolution

Technical Proficiencies

- Home Automation Software

- Security Camera Systems

- Network Configuration

- Mobile Device Management

References

References available upon request.

Timeline

Field Service & Sales Technician

Vivint
12.2020 - 10.2023

Tour Manager

XL Event Lab - Big Bounce America
01.2018 - Current

Field Representative

The Nielsen Company
01.2012 - 01.2018

Associate of Science - Recording Arts Technology

Full Sail University
Juan Arosemena