Juan A. Acosta

Monitored network systems to proactively identify and resolve issues through troubleshooting.
Provided remote technical support to field technicians for camera network and wireless connectivity.
Assisted users with troubleshooting video management systems, IP cameras, and surveillance equipment.
Tested, configured, and troubleshot routers, switches, VoIP phones, and wireless access points.
Collaborated with customers’ IT departments to ensure seamless project implementation and system integration.
Installed and configured CCTV surveillance systems, including IP cameras and NVRs.
Terminated and tested CAT6 and coaxial cabling for reliable network connectivity.
Configured wireless settings to optimize signal strength of point-to-point and point-to-multipoint systems.

• Established and enforced performance-driven production strategies, boosting worker output and minimizing safety incidents.
• Trained and supervised personnel while preparing work schedules and overseeing production quality.
• Managed staff to execute plans and schedules, ensuring adherence to customer and company standards.
• Coordinated with departments to facilitate product flow and ensure timely material procurement.
• Recommended hiring, termination, promotions, and other personnel status changes for assigned employees.
• Interpreted company policies for workers, enforced safety regulations, and suggested quality improvement measures.
• Applied troubleshooting skills to minimize maintenance calls and reduce downtime.

• Set up and adjusted computer settings for automated production machines.
• Calibrated and tested electro valves, VFDs, sensors, and PLC controls for operational readiness.
• Investigated processing errors and resolved issues with minor machine repairs.
• Utilized problem-solving skills to effectively address production challenges.
• Trained new production staff on safe, efficient procedures and machine operations.

• Developed CAD models and drawings for surveyed telecom sites, proposing placements for antennas and equipment.
• Conducted site surveys of various cellular base stations, capturing measurements and technical analyses for customers.
• Reviewed design modifications and clarified requests while collaborating with architects and engineers.
• Resolved planning and design issues by providing efficient solutions to stakeholders.

• Performed radiofrequency tests in the mobile phone base stations, using RF devices set up in a moving vehicle and software like Huawei Genex Probe and Teams Investigation to collect data on the performance of cellular stations. Testing and identifying problems with cell networks and verifying the quality-of-service indicators.
• Analyzed data and identified key improvements to optimize network performance.
• Integrated and tested LTE technology, contributing to significant network upgrade.

• Repaired and troubleshot printers, copiers, and fax machines across multiple brands including Canon, Ricoh, HP, Epson, and Brother.
• Ensured reliability by diagnosing complex faults within designated timeframes.
• Utilized schematics and testing instruments to fix circuit boards and wire harness problems.
• Maintained electronic systems to enhance performance and restore functionality.