Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Juan Acosta

Clarkton

Summary

Travel Counselor with extensive experience at American Express Platinum Travel Co., specializing in travel booking and itinerary planning. Demonstrated success in improving customer satisfaction through strong communication and problem-solving skills. Proficient in Sabre GDS and knowledgeable in global geography, facilitating seamless travel arrangements. Committed to providing exceptional service in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Retail Sales Associate

Burlington Coat Factory
Burlington
10.2007 - Current
  • Handled customer inquiries related to merchandise and store policies.
  • Processed received merchandise by pricing and entering information accurately.
  • Facilitated timely transfer of items to appropriate departments for streamlined operations.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Travel Counselor

American Express Platinum Travel Co.
Phoenix
08.2022 - 11.2022
  • Managed incoming calls and inquiries concerning travel arrangements and benefits.
  • Created airline PNRs alongside hotel and car rental bookings per customer specifications.
  • Summarized travel segments, miscellaneous items, cancellation policies, and pricing during ticket sales.
  • Modified changes, exchanges, cancellations, refunds, and ticket vouchers, in compliance with policies.
  • Communicated benefits and savings that could be applied to future travel.

Customer Care Representative /Technical Support (Tier 1)

Asurion
Nashville
03.2015 - 10.2015
  • Diagnosed problems with wired and wireless internet services along with routers and modems.
  • Set up computers, smartphones, tablets, and surround sound systems connected to satellite network.
  • Handled customer inquiries related to accounts, billing issues, sales information, and order processing.
  • Managed account maintenance functions including upgrades and retention following company policy.
  • Provided step-by-step guidance for customers troubleshooting satellite equipment independently.
  • Operated effectively in a remote work setting to ensure continuous service delivery.

Customer Service/Sales Representative

Sitel
Nashville
07.2014 - 01.2015
  • Facilitated customer inquiries concerning merchandise, account statuses, and service offerings.
  • Completed order entry tasks alongside cash management and accounts receivable processing.
  • Identified customer needs to recommend appropriate services and performed troubleshooting.
  • Operated efficiently in a remote work environment, maximizing productivity across multiple platforms.

Customer Service/Sales Representative II.

Convergys
Cincinnati
07.2012 - 03.2014
  • Addressed customer inquiries about merchandise and sales with precision.
  • Processed orders, managing accounts receivable and payment methods efficiently.
  • Provided troubleshooting for customer accounts, facilitating new account setups.
  • Explained billing errors and late fees, issuing refunds or credits as appropriate.
  • Performed duties from a remote location to maintain service availability.

Retail Sales Associate

Dollar General
Bladenboro
08.2009 - 01.2010
  • Engaged customers with greetings and informative responses on merchandise and company offerings.
  • Performed cash reconciliation tasks, managing deposits, balances, and draw organization effectively.
  • Maintained organized and visually appealing merchandise displays.
  • Provided excellent customer service by addressing inquiries and concerns.

Production Associate

Smithfield Packing Inc.
Tarheel
03.2009 - 07.2009
  • Prepared processing paperwork for evening supervisor to facilitate workflow efficiency.
  • Conducted inspections on pork meat for contaminants, ensuring compliance with health standards.
  • Operated production machinery to ensure efficient processing of meat products.
  • Collaborated with team members to identify and resolve production issues in a timely manner.

Customer Service Representative

Time Warner Cable
Wilmington
12.2005 - 06.2006
  • Addressed customer inquiries related to company services and product information.
  • Conducted follow-up communications to ensure customer satisfaction.
  • Managed scheduling for new service installations, repairs, and special requests.
  • Offered troubleshooting assistance while educating customers on DCT receivers and high-speed modems.

Computer Technician (Temporary)

PPD Inc.
Wilmington
03.2005 - 11.2005
  • Conducted system diagnostics on company laptops and desktop computers.
  • Installed, configured, and updated operating systems, patches, antivirus programs, and utilities.
  • Provided weekly reports on laptop and desktop performance to supervisor.
  • Replaced malfunctioning computers while educating employees on proper usage.

Education

Associates in Applied Science - Network System Administration

DeVry University School of Engineering
Naperville, IL
06.2013

Certificate of Completion in NCI Basics, Ticketing, Gates, Security, And Ground Operations -

American Airlines Learning Centre
Arlington, TX
03.1995

Certificate of Completion in Travel Agent Studies - Travel Agency

The Virgin Islands Travel Institute
Christiansted, St.Croix
06.1994

Skills

  • Microsoft Office applications
  • Sabre GDS and cruise software
  • Device and hardware support
  • Information security principles
  • Multi-platform operating systems
  • Travel booking and itinerary planning
  • Policy compliance and regulations
  • Reservation modifications
  • Order processing and sales negotiation
  • Account management and problem solving
  • Effective communication skills
  • Time management and attention to detail
  • Retail sales and itineraries
  • Global geography expertise
  • Group travel coordination in high volume environments
  • Client amenities and travel arrangements
  • Administrative tasks in leisure travel
  • Travel research and hotel accommodations
  • Social media management for corporate travel

Languages

English
Professional

Affiliations

  • Member of the Institute of Electronics and Electrical Engineer (I.E.E.E.), Computer and Communications Society.
  • DeVry University Alumni member.

Timeline

Travel Counselor

American Express Platinum Travel Co.
08.2022 - 11.2022

Customer Care Representative /Technical Support (Tier 1)

Asurion
03.2015 - 10.2015

Customer Service/Sales Representative

Sitel
07.2014 - 01.2015

Customer Service/Sales Representative II.

Convergys
07.2012 - 03.2014

Retail Sales Associate

Dollar General
08.2009 - 01.2010

Production Associate

Smithfield Packing Inc.
03.2009 - 07.2009

Retail Sales Associate

Burlington Coat Factory
10.2007 - Current

Customer Service Representative

Time Warner Cable
12.2005 - 06.2006

Computer Technician (Temporary)

PPD Inc.
03.2005 - 11.2005

Associates in Applied Science - Network System Administration

DeVry University School of Engineering

Certificate of Completion in NCI Basics, Ticketing, Gates, Security, And Ground Operations -

American Airlines Learning Centre

Certificate of Completion in Travel Agent Studies - Travel Agency

The Virgin Islands Travel Institute

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