Summary
Overview
Work History
Education
Skills
Fishing, Cooking and Grilling, Gaming
Timeline
Generic

Juan Adorno

New York,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Porter Maintenance

Lower East Side People’s Federal Credit Union
08.2017 - 06.2020
  • Demonstrated versatility and adaptability by seamlessly transitioning between different roles within the hotel when necessary, including front desk support or room service assistance.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Carried and transported guest luggage for smooth check-in and check-out processes.

Maintenance Porter

The Palomar Building
03.2014 - 07.2017
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Education

GED -

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

Cleaning Techniques and Practices: Instructions on proper cleaning methods for different surfaces and environments, including floors, carpets, windows, and restrooms This can also cover the use of green cleaning practices and products to ensure environmentally friendly cleaning methods

Maintenance and Repair Skills: Basic maintenance and repair tasks, such as fixing leaky faucets, changing light bulbs, painting, and performing minor repairs on furniture and fixtures

Safety and Health Regulations: Training on occupational safety and health standards, including the proper use of personal protective equipment (PPE), handling of hazardous materials, and compliance with regulations like OSHA (Occupational Safety and Health Administration) in the US

Equipment Operation: How to safely operate cleaning and maintenance equipment, such as vacuum cleaners, floor polishers, and power tools

Sanitation and Hygiene: Understanding the principles of sanitation and hygiene to prevent the spread of germs and diseases, especially in sensitive environments like hospitals and schools

ustomer Service and Communication: Skills for effectively communicating with clients, colleagues, and supervisors, as well as handling complaints or requests in a professional manner

Time Management and Organization: Techniques for efficiently organizing work tasks and managing time to ensure all cleaning and maintenance duties are completed within the required timeframe

Inventory Management: Basics of managing supplies and equipment inventory, including ordering, stocking, and tracking usage to ensure that necessary materials are always available

Fishing, Cooking and Grilling, Gaming

Fishing: Freshwater, saltwater, or fly fishing for relaxation and the challenge.

Cooking and Grilling: Experimenting with recipes and techniques to create delicious meals.

Music: Playing instruments, composing, or producing music.

Sports: Playing sports like basketball, soccer, golf, or tennis for competition and fitness.

Timeline

Porter Maintenance

Lower East Side People’s Federal Credit Union
08.2017 - 06.2020

Maintenance Porter

The Palomar Building
03.2014 - 07.2017

GED -

John Jay College of Criminal Justice of The City University of New York
Juan Adorno