Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Aguilar

Denver,CO

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

2026
2026
years of professional experience

Work History

Member Support Call Center Representative

Fitzsimonscu
Aurora, CO
11.2023 - Current
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated databases with new and modified customer data.
  • Provided top quality control and eliminated downtime to maximize revenue.

Hospitality Services

TopGolf
Centennial, CO
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Valet Services Coordinator

Jays Valet Parking Luxury Transportation & Pedicab Services
Englewood, CO
  • Developed strategies to improve operational procedures, and reduce costs.
  • I greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.
  • Managed VIP arrivals and departures with smooth and professional approach.

Education

Some College (No Degree) - Business Management

Metropolitan State University of Denver
Denver, CO

Skills

  • [Spanish] Fluency
  • Flexible Schedule
  • Effective coordination
  • Recordkeeping
  • Strategic Planning

Languages

Spanish
Native/ Bilingual

Timeline

Member Support Call Center Representative

Fitzsimonscu
11.2023 - Current

Some College (No Degree) - Business Management

Metropolitan State University of Denver

Hospitality Services

TopGolf

Valet Services Coordinator

Jays Valet Parking Luxury Transportation & Pedicab Services

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