Juan Aguilar
Denver,CO
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2026
2026
years of professional experience
Work History
Member Support Call Center Representative
Fitzsimonscu
Aurora, CO
11.2023 - Current
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
Hospitality Services
TopGolf
Centennial, CO
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
Valet Services Coordinator
Jays Valet Parking Luxury Transportation & Pedicab Services
Englewood, CO
- Developed strategies to improve operational procedures, and reduce costs.
- I greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.
- Managed VIP arrivals and departures with smooth and professional approach.
Education
Some College (No Degree) - Business Management
Metropolitan State University of Denver
Denver, COSkills
- [Spanish] Fluency
- Flexible Schedule
- Effective coordination
- Recordkeeping
- Strategic Planning
Languages
Spanish
Native/ Bilingual
Timeline
Member Support Call Center Representative
Fitzsimonscu
11.2023 - Current
Some College (No Degree) - Business Management
Metropolitan State University of Denver
Hospitality Services
TopGolf
Valet Services Coordinator
Jays Valet Parking Luxury Transportation & Pedicab Services