Juan A Gutierrez
Beaumont,CA
Summary
Seasoned Human Services Administrator from Los Angeles County Department of Social Services, adept in policy interpretation and Excel, enhanced office productivity significantly. Leveraged time management and problem-solving skills to streamline operations, achieving notable cost savings. Expert in public assistance programs, consistently improving client outcomes and staff performance through innovative training programs.
Overview
28
28
years of professional experience
Work History
Eligibility Technician II
Cathedral City, DPSS
Cathedral City
10.2024 - Current
- Currently in CalFresh and Medi-Cal Induction Training.
Tax Preparer
OJIS Tax Servicies
Covina, USA
01.2021 - Current
- Research tax issues to understand related laws and obtain favorable outcomes for clients when preparing their tax returns
Human Services Administrator I
Los Angeles County Department of Social Services
El Monte, USA
11.2001 - 12.2018
- Supported month-end closing processes and reviewed completed work to reduce errors
- Directed, through subordinate supervisors, a major segment of an income maintenance program which provided cash or in-kind assistance to recipients of categorical and/or indigent aid
- Arranged and executed interviews to support departmental recruiting needs
- Maintained digital and analog files in accordance with established procedures
- Prepared and analyzed financial reports to provide valuable insights to senior management for informed decision making
- Developed and implemented efficient office procedures and workflows, resulting in productivity increased and cost savings
- Supervised daily operations and administrative tasks to drive office productivity
- Produced weekly reports outlining operational successes and gaps for use of senior management team
Staff Development Specialist
Los Angeles County Department of Public Social Services
Norwalk, USA
05.1997 - 11.2001
- Maintained Federal, State and Local Social Programs expertise through personal research and Continued Professional Development
- Planned, designed, developed and delivered the Employee Orientation/Induction, public assistance benefit programs and reinforcement training based on identified training needs and/or input provided by management staff
- Improved employee performance and long-term success with well-planned training programs
- Observed, evaluated and improved training courses to meet changing employee needs
- Verified technical accuracy of courses and directed learners to approved reference documentation
Education
Bachelor of Science - Management Information Systems
University of Phoenix
Tempe, AZSkills
- Time Management
- Customer Service
- Problem-Solving
- Computer Knowledge
- Excel
- Microsoft office
- Interviewing techniques
- Public assistance programs
- Policy interpretation
Languages
Spanish, Bilingual
Timeline
Eligibility Technician II
Cathedral City, DPSS
10.2024 - Current
Tax Preparer
OJIS Tax Servicies
01.2021 - Current
Human Services Administrator I
Los Angeles County Department of Social Services
11.2001 - 12.2018
Staff Development Specialist
Los Angeles County Department of Public Social Services
05.1997 - 11.2001
Bachelor of Science - Management Information Systems
University of Phoenix