Juan Aldaco

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability

•Training and career development of direct reports (including 1 on 1's,coaching, sequential performance reviews and mentoring), as well as monitor and hold team accountable for all key job functions

•Establish and maintain effective relationships with all internal and external sources through professional and timely communications and inquiry responses.

•Assist in the onboarding of new carriers by providing lane requirements and expectations.

•Conduct TMS training for new suppliers.

•Developed and maintained strong customer relationships to enhance customer satisfaction and retention.

•Established clear communication channels between customer and internal teams, ensuring seamless project execution.

•Improved overall team productivity by implementing best practices in organization and time management.

•Established key performance indicators (KPIs) to monitor supply chain performance and drive continuous improvement initiatives

•Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.

•Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.

•Improved supplier performance ratings by establishing clear expectations and implementing regular evaluation processes.

• Maintain a robust supply chain security program by incorporating program criteria into the company’s flow of business and promoting best practices.
• Manage daily program operations, complying with policies and trade regulations.
• Engage and work alongside cross functional stakeholders to manage strategic initiatives.
• Improve business competitiveness by boosting supply chain security and reliability.
• Meet with project stakeholders regularly to assess progress and make adjustments if needed.
• Establish strong relationships with key stakeholders, ensuring support for program initiatives.
• Participate in industry forums and conferences to stay informed of emerging trends in supply chain security and best practices for compliance management.
• Collaborate with Sales and Pricing teams to review prospective client contracts.
• Establish and monitor compliance procedures to provide consistent implementation across departments.
• Provide ongoing training to staff on program to enhance overall company understanding of it.
• Prepare and present comprehensive audit reports to company executives, covering issues and recommendations.
• Establish strong relationships with government agencies.
• Deliver subject matter expertise for all remote locations on compliance best practices and risk control.
• Analyze KPI's, supply chain security related reporting and identify process improvements.
• Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
• Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for operations team.
• Helped develop contingency plans for transportation operations, minimizing disruptions during unexpected events.
• Trained new staff on job duties regarding the program, company policies, and safety procedures.

• Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs when necessary.
• Managed all aspects of fleet maintenance operations, ensuring optimal productivity and cost effectiveness.
• Provided exceptional customer service to internal stakeholders by promptly addressing concerns related to fleet availability and maintenance schedules.
• Successfully managed budgets and allocated resources to maximize productivity and performance.
• Enhanced fleet efficiency by following preventive maintenance programs and monitoring vehicle performance.
• Coordinated with vendors and suppliers to secure quality parts at competitive prices, reducing overall expenses.
• Defined clear financial targets and objectives and communicated to Terminal Managers.
• Handled emergency situations effectively by prioritizing urgent repairs and reallocating resources as needed to minimize downtime impacts on operations.
• Improved fleet performance by implementing effective maintenance programs and schedules.
• Collaborated with vendors for timely procurement of parts, ensuring minimal impact on operations.
• Developed strong relationships with suppliers, negotiating favorable terms for cost-effective repairs.
• Implemented preventive maintenance measures, reducing the frequency of costly breakdowns and unplanned repairs.

• Coordinated & managed a fleet of driver’s dispatch to accomplish daily pick up and delivery operations.
• Followed improvement initiatives to advance operational efficiencies and increase revenue in fleet.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections .
• Positively interacted with drivers, upper management, safety, and maintenance department, which helped improve overall communication.
• Evaluated fleet performance KPI’s regularly to identify areas of improvement, leading to increased productivity and revenue growth.
• Collaborated with cross functional teams to optimize supply chain operations, resulting in reduced lead times and increased customer satisfaction.
• Tracked delivery progress to identify possible delays and provide real time updates to customers.
• Ensured compliance with DOT regulations.
• Facilitated communication between driver personnel and customer to answer questions or resolve concerns.
• Utilized company software to enter customer orders, pick up & delivery details, and receipts.
• Increased customer satisfaction by working closely with clients and/or their POC to understand their needs and provide tailored solutions.
• Trained drivers to manage time effectively, improving overall mileage performance.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Coordinated with service providers to seamless integration of effort during large scale incidents or disaster response situations.
• Reduced call abandonment rates by effectively managing high call volumes during peak hours.
• Provided exceptional customer service to distressed drivers while obtaining necessary details for appropriate action.
• Managed complex situations calmly and professionally, maintaining clear lines of communication with all parties involved in an emergency response effort.
• Collaborated with law enforcement agencies, sharing information to support their investigations when needed.
• Enhanced response times by effectively prioritizing emergency calls and dispatching appropriate resources.
• Contribute to the overall success and reputation of the Road Service team by consistently demonstrating exceptional dispatching skills and customer service.
• Improved operational efficiency by coordinating breakdown response efforts and managing communication between technicians and drivers.
• Facilitated cross functional collaboration among various departments involved in addressing equipment malfunctions, ensuring seamless execution of coordinated response efforts.