Juan Alexander Salmeron
Milford,MA
Summary
Bilingual IT professional with extensive hands-on experience in cybersecurity, systems support, and digital process automation in both nonprofit and corporate environments. Recognized for strong communication skills and a proven ability to deliver clear solutions swiftly, enhancing user experiences through a solid foundation in customer service, sales, and technical support. Recently completed comprehensive Cybersecurity and IT Support programs at Per Scholas, acquiring practical expertise with tools such as Wireshark, Splunk, Fortinet, and VPNs while achieving CompTIA CySA+ certification. Proactive team player with a successful track record of collaborating cross-functionally to bolster system security, streamline workflows, and drive business objectives while fostering an engaged and empowering workplace culture.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Personal Lines Insurance Agent
AAA Northeast
10.2025 - Current
- Provided personalized insurance solutions to clients, assessing individual needs and risks.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Conducted comprehensive policy reviews, ensuring coverage accuracy and compliance with regulations.
- Managed policy renewals and endorsements, streamlining processes for efficiency.
- Educated clients on available coverages, facilitating informed decision-making regarding personal lines insurance.
- Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.
- Boosted company revenue by cross-selling additional insurance products and services to existing clients.
- Built strong relationships with clients through attentive service and prompt responses to inquiries.
Technical Solutions Consultant (Volunteer)
VENtanas for the Children of Venezuela
01.2017 - Current
- Led end-to-end IT setup for multiple nonprofit events, ensuring smooth tech operations and enhancing attendee experience.
- Maintained and optimized the organization’s website, improving accessibility and reducing page load times by 30%.
- Developed automation systems for social media, news aggregation, and content generation, saving 20+ hours per month in manual tasks.
- Strategically tested multiple social platforms and discovered WhatsApp as a high-performing donation channel, significantly increasing community contributions.
Life Insurance Agent
Patriot Family Insurance
08.2024 - 08.2025
- Achieved top sales recognition for the Nashua office by consistently aligning custom life insurance plans to client financial goals and risk tolerance.
- Implemented an automated client communication system that halved follow-up time and increased policy conversion rates by 30%.
- Designed and optimized lead funnels, resulting in a 25% boost in client acquisition.
- Educated clients on life insurance products and coverage options.
- Developed tailored insurance plans to meet clients' unique needs.
- Assisted clients with policy applications and claims processing.
- Established strong client relationships through effective communication.
- Provided ongoing support and follow-up to ensure client satisfaction.
- Trained junior agents on product knowledge and sales techniques.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Shareholder Specialist
BNY Mellon
03.2024 - 08.2024
- Delivered timely, accurate support for mutual fund account holders, improving service satisfaction and reducing ticket resolution times.
- Partnered with internal departments to streamline workflows, resulting in a 15% improvement in case handling efficiency.
- Improved ticket routing accuracy by coordinating with cross-functional teams, reducing misrouted requests by 20%.
Sales Coordinator
Greenhow Pest Control
01.2022 - 01.2024
- Launched and analyzed a pilot email marketing campaign that increased termite inspection bookings and mosquito treatment requests by over 20%.
- Resolved CRM and email issues across client and field teams, reducing downtime and improving service consistency.
- Authored knowledge base entries to streamline onboarding and reduce repeat escalations.
- Introduced workflow automation solutions that shortened service response times by 35%, improving customer satisfaction and agent efficiency.
Shift Manager
Oath Pizza
09.2017 - 03.2020
- Supervised daily operations, ensuring team adherence to food safety standards and quality control processes.
- Trained and mentored new employees on operational protocols and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving order fulfillment times.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service efficiency.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Monitored equipment functionality, coordinating maintenance to minimize downtime in production areas.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Product Advisor
Microsoft Store
01.2014 - 01.2016
- Recognized as the #1 sales performer at the Microsoft Store (Prudential, Boston), consistently exceeding team sales targets through personalized customer engagement and deep product expertise.
- Delivered personalized tech solutions that boosted customer satisfaction and loyalty, contributing to storewide performance metrics.
- Facilitated 1:1 and group training sessions on Windows and Microsoft Office products, empowering 500+ customers to adopt new tools confidently.
- Cultivated product excitement across Windows, Office, Xbox, and Microsoft devices, increasing customer retention and brand affinity.
Education
CompTIA CySA+ - Cybersecurity
Per Scholas
Cambridge, MA11-2025
Google IT Support - Online
Coursera
Remote11-2020
High School Diploma -
Prospect Hill Academy
Cambridge, MASkills
- Security: Advanced user of intrusion-detection, IDS/IPS, DLP, SIEM, vulnerability-scanning, Web gateway, proxy appliances, and antivirus tools Experience with VPNs, secure credential storage, and traffic monitoring using Wireshark
- Networking: Configure LAN and WAN (all 80211) Network Routers and Switches, Provide Firewall Configuration, Monitor Network Activity
- Software: Google Workspace, Mac OS, Windows 10, Microsoft Office 365, iOS, Android OS, Ubuntu, Kali, Packet Tracer, Wireshark, Cisco OS, Splunk
- IT Support & Systems Knowledge: Windows 10/11, software configuration, system settings, issue diagnosis, and user support Strong grasp of networking basics (LAN/WAN, DHCP, DNS, ports)
- Remote Access & Device Management: Proficient in remote support tools including VPN, RDP, and Chrome Remote Desktop for secure troubleshooting and user assistance
- Client Relations & Support: Strong interpersonal skills with a service-oriented mindset Experience providing Tier 1 level support, managing escalations, and resolving client issues in both technical and service environments
Accomplishments
- Supervised team of 6 staff members.
- Achieved successful events through effectively helping with implementing audio/visual, payment processing technologies and proper access to ticket/donation systems.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Cybersecurity CompTIA CySA+ Certificate - Exp 2028
- Licensed Property & Casualty and Life Insurance Agent
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Personal Lines Insurance Agent
AAA Northeast
10.2025 - Current
Life Insurance Agent
Patriot Family Insurance
08.2024 - 08.2025
Shareholder Specialist
BNY Mellon
03.2024 - 08.2024
Sales Coordinator
Greenhow Pest Control
01.2022 - 01.2024
Shift Manager
Oath Pizza
09.2017 - 03.2020
Technical Solutions Consultant (Volunteer)
VENtanas for the Children of Venezuela
01.2017 - Current
Product Advisor
Microsoft Store
01.2014 - 01.2016
CompTIA CySA+ - Cybersecurity
Per Scholas
Google IT Support - Online
Coursera
High School Diploma -
Prospect Hill Academy