Juan Alfaro
Sherman Oaks,CA
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Host
The Griddle Cafe
06.2016 - Current
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
Warehouse Worker
HB Leisure
07.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Game Operator
HB Leisure
03.2023 - 07.2024
- Promoted a safe and enjoyable gaming atmosphere by enforcing rules and policies consistently.
- Enhanced customer experiences by providing friendly and efficient service while operating carnival games.
- Collaborated with fellow team members to create an engaging atmosphere for patrons during events.
- Enhanced customer experience by providing an engaging and entertaining environment for guests.
- Promoted a safe gaming environment by enforcing rules and monitoring guest behavior.
- Elevated game experience with energetic hosting style, keeping guests engaged throughout their visit.
- Managed inventory effectively, ensuring sufficient supplies were available for game operations at all times.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Increased overall guest satisfaction by promptly addressing concerns and resolving issues.
- Cultivated a positive working atmosphere among staff members that fostered teamwork and high-quality service delivery.
- Assisted in staff training initiatives, sharing expertise with new hires to improve overall team performance.
Rentals
Stevens Pass Mountain Resort
12.2021 - 05.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped customers find right fitting equipment
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Ski Lift Operator
Stevens Pass Mountain Resort
12.2021 - 05.2022
- Interpreted forecasted snow conditions to prepare for snow removal.
- Pulled levers to stop, adjust speeds and start lifts.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Maintained lift mazes, ramps and signs.
- Helped guests get on and off lift.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Maintained lift entrance, corral and pit areas by removing excess snow and performing pre-operation inspections.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Communicated with other lift operators about high-risk lift riders.
- Provided physical assistance to guests as required.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Cashier
Stevens Pass Mountain Resort
11.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted over 100+ patients per day.
Dishwasher
Stevens Pass Mountain Resort
11.2021 - 05.2022
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Increased machine efficiency by scraping and pre-washing dishes.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
Cadet
Los Angeles Police Department
01.2015 - 07.2015
- Enhanced teamwork skills through regular collaboration with fellow cadets on various projects and assignments.
- Developed knowledge of criminal laws and procedures by attending training sessions and workshops.
- Conducted physical training to keep fit and perform job duties productively.
- Improved community relations by participating in outreach programs and events.
Volunteer
Blessed Sacrament Catholic Church
10.2012 - 06.2013
- Took roll for students and volunteers at each event, meeting or gathering.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Issued tickets to customers and collected payment and fees for desired services.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Volunteer
Best Friends Animal Society - Los Angeles
09.2012 - 12.2012
- Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
Education
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
Sherman Oaks Center of Enriched Studies
Reseda, CA06.2015
Skills
- Cleaning
- Interactive communication skills
- Table setting knowledge
- Guest seating arrangements
- Menu presentation
- Dining area maintenance
- High-volume dining
- Photography
- Good listening skills
- Inventory Stocking
- Merchandise Packaging
- Sweeping and Mopping
- Guest Satisfaction
- Customer Experience
- Active Listening
- Hand and Machine Washing
- Multitasking Abilities
- Sorting and Recycling
- Dishwasher Operation
Languages
Spanish
Timeline
Warehouse Worker
HB Leisure
07.2023 - 07.2024
Game Operator
HB Leisure
03.2023 - 07.2024
Rentals
Stevens Pass Mountain Resort
12.2021 - 05.2022
Ski Lift Operator
Stevens Pass Mountain Resort
12.2021 - 05.2022
Cashier
Stevens Pass Mountain Resort
11.2021 - 05.2022
Dishwasher
Stevens Pass Mountain Resort
11.2021 - 05.2022
Host
The Griddle Cafe
06.2016 - Current
Cadet
Los Angeles Police Department
01.2015 - 07.2015
Volunteer
Blessed Sacrament Catholic Church
10.2012 - 06.2013
Volunteer
Best Friends Animal Society - Los Angeles
09.2012 - 12.2012
Los Angeles Valley College
High School Diploma -
Sherman Oaks Center of Enriched Studies
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