Hi, I’m
Juan Almirola
Tampa,FL
Summary
Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others. Adept at handling high-pressure environments and working diligently to resolve any issue at hand. Motivated to learn, grow and excel in the field.
Overview
5
years of professional experience
Work History
A Partnership For Progress
Case Manager
04.2023 - Current
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Sheltair Aviation
Customer Service Representative
10.2022 - Current
Job overview
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
Maximus Health Services
Customer Service Representative
03.2021 - 10.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Charter Spectrum
Customer Service Representative
08.2020 - 03.2021
Job overview
- Collaborated with staff members to enhance customer service experience.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.
- Offered assistance to customers, paying attention to special needs or wants.
American Power And Gas Careers
Customer Service Representative
01.2019 - 07.2020
Job overview
- Liaised with colleagues to develop solutions and accomplish shared objectives.
- Improved knowledge on a continuous basis to provide optimal service.
- Reached out to customers to inquire about needs or concerns.
G3 Life Applications
Youth Program Coordinator
03.2019 - 08.2020
Job overview
- The focus of G3 was to implement hands-on instruction along with detailed knowledge-based content to improve the overall well-being of the children in the program. We accomplished this goal by exposing the participants in the program to real-life training in subjects such as financial literacy, mental health, and physical activities.
- During their time in the program we were able to increase their academic and physical acumen, which our data indicated to higher levels of satisfaction and overall well-being. Ultimately, our goal was to lead the students in the program to prolonged success in life, future careers and endeavors.
Pasco County Sheriff
Psychometrician
03.2019 - 03.2020
Job overview
- Interview inmates to determine a host of factors including the inmate’s IQ, childhood trauma, traumatic brain injuries, and psychopathic tendencies to better understand what traits may lead to repeat incarceration.
- Organized paperwork, including participant-informed consent waivers and research scope documentation.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
Tampa Bay Area Neuropsychology
Psychometrician
08.2018 - 05.2020
Job overview
- Assist Dr. Shannon Caramiello with administering and grading psychometric tests to patients, including children (5-17 years old) and adults.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
Education
University Of South FloridaTampa, FL
Bachelor of Arts from Psychology
08.2020
Skills
- Adult First Aid/CPR/AED Certified
- Excellent communication skills, both oral and written
- Proficiency in Spanish both orally and written
- Problem solver, ability to think critically, analyze complex situations and develop solutions
- Proficiency with software programs such as Microsoft Word/Excel/PowerPoint, SPSS, Qualtrics, and PC/Mac formats
- Patient Management
- Client needs assessments
Timeline
Case Manager
A Partnership For Progress
04.2023 - Current
Customer Service Representative
Sheltair Aviation
10.2022 - Current
Customer Service Representative
Maximus Health Services
03.2021 - 10.2022
Customer Service Representative
Charter Spectrum
08.2020 - 03.2021
Youth Program Coordinator
G3 Life Applications
03.2019 - 08.2020
Psychometrician
Pasco County Sheriff
03.2019 - 03.2020
Customer Service Representative
American Power And Gas Careers
01.2019 - 07.2020
Psychometrician
Tampa Bay Area Neuropsychology
08.2018 - 05.2020
University Of South Florida
Bachelor of Arts from Psychology
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