Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Certification
Ski, Boxing, Reading
Languages
Timeline
Generic
Juan Alvarez

Juan Alvarez

Miami,FL

Summary

Experienced and effective Director of Operations bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures, talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Operations & Culinary Arts

Best Miami Weddings
11.2020 - Current
  • Led all aspects of operations for a high-volume culinary establishment, overseeing daily activities, staffing, budgeting, and strategic planning to ensure efficiency and profitability.
  • Implemented innovative culinary concepts and menu offerings, collaborating with executive chefs and culinary teams to elevate the dining experience and drive revenue growth.
  • Directed and mentored a diverse team of kitchen staff, front-of-house personnel, and administrative professionals, fostering a culture of excellence, teamwork, and continuous improvement.
  • Developed and implemented standard operating procedures (SOPs) to streamline operations, improve consistency, and uphold quality standards in food preparation, service, and sanitation.
  • Managed procurement and inventory control processes, optimizing supply chain efficiency and cost-effectiveness while maintaining high-quality ingredient sourcing and vendor relationships.
  • Oversaw the design and execution of culinary events, private dining experiences, and catering services, ensuring flawless execution and exceeding client expectations.
  • Collaborated with marketing and sales teams to develop promotional strategies, culinary events, and marketing campaigns to drive revenue and increase brand visibility.
  • Monitored financial performance and operational metrics, analyzing data to identify areas for improvement and implementing corrective actions to achieve budgetary goals and operational targets.
  • Ensured compliance with health, safety, and sanitation regulations, conducting regular inspections and staff training to maintain a clean, safe, and healthy work environment.
  • Fostered a culture of creativity, innovation, and professional development, providing ongoing training, coaching, and mentorship to culinary and operations teams to cultivate talent and drive performance excellence.

General Manager

Orlando Plantation Investments
09.2019 - 09.2020
  • Manage over 500+ properties
  • Develop strategic plans for optimized productivity
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement
  • Uphold standards of excellence and soaring quality
  • Seek out opportunities for expansion and growth by developing new business relationships
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Operations Assistant Manager

Hotel Xcaret Mexico
12.2017 - 07.2019
  • Effectively coordinated daily operations, directed staff, and oversaw finances and inventories
  • Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive
  • Streamlined systems and processes to increase efficiency and overall business operations.

Residence Manager

St. Regis Mexico City
08.2016 - 09.2017
  • Oversaw daily operations of luxury residential units within St. Regis Mexico City, ensuring unparalleled service delivery and resident satisfaction.
  • Managed a team of concierge staff, housekeeping professionals, and maintenance personnel, fostering a culture of excellence and attention to detail.
  • Implemented and maintained high standards of cleanliness, aesthetics, and functionality throughout the residential property, adhering to St. Regis brand guidelines.
  • Acted as the primary point of contact for residents, addressing their needs, concerns, and special requests promptly and efficiently.
  • Developed and executed personalized service plans for residents, including arranging transportation, coordinating events, and fulfilling bespoke requests to enhance their living experience.
  • Conducted regular property inspections to identify areas for improvement and ensure compliance with safety, security, and regulatory standards.
  • Collaborated with the hotel management team to integrate residential services seamlessly with hotel amenities, fostering a cohesive and luxurious experience for all guests and residents.
  • Managed budgets, expenses, and vendor relationships effectively, optimizing operational efficiency while maintaining service excellence.
  • Implemented innovative strategies to enhance resident engagement, such as organizing social events, workshops, and exclusive experiences tailored to residents' interests.
  • Utilized guest feedback and performance metrics to continually refine service offerings and exceed resident expectations, contributing to high levels of resident retention and positive brand reputation.
  • Streamlined daily operations for improved efficiency, prioritizing tasks and delegating responsibilities to staff members.
  • Reduced resident turnover by fostering a supportive and comfortable living environment.

Concierge

Nizuc Resort & Spa
05.2015 - 08.2016
  • Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations
  • Prioritized the guest experience at all times
  • Remained sensitive to guest preferences, needs, and diverse backgrounds.

Lead Butler VIP Experience

St Regis Hotel
02.2011 - 05.2015
  • Spearheaded a team of butlers dedicated to providing personalized and unforgettable experiences for VIP guests, ensuring seamless coordination and execution of all service requests.
  • Implemented bespoke service protocols tailored to the preferences and expectations of high-profile guests, consistently exceeding their expectations and enhancing their stay at the hotel.
  • Anticipated guest needs and preferences through proactive communication and attention to detail, resulting in a personalized and anticipatory service approach that delighted VIP clientele.
  • Coordinated VIP arrivals and departures with precision, orchestrating seamless transitions and personalized welcome rituals to create a memorable first impression for guests.
  • Facilitated special requests and arrangements for VIP guests, including restaurant reservations, transportation arrangements, and exclusive access to hotel amenities and local attractions.
  • Acted as a trusted advisor to VIP guests, providing insider knowledge of the local area, recommendations for dining and entertainment, and personalized concierge services to enhance their stay.
  • Managed guest feedback and preferences through the St. Regis Guest Preference program, ensuring that each visit was tailored to the individual preferences and expectations of VIP guests.
  • Collaborated with various hotel departments, including housekeeping, food and beverage, and guest services, to coordinate VIP experiences seamlessly and ensure a cohesive guest journey.
  • Maintained meticulous records of guest preferences, special requests, and feedback, using this information to anticipate future needs and enhance the overall guest experience.
  • Exemplified the St. Regis brand values of uncompromising luxury and personalized service, consistently delivering exceptional experiences that exceeded the expectations of VIP guests.

Education

BA Hotel Management -

Cessa Universidad
06.2017

Skills

  • Teamwork

  • Ability to Multitask

  • Effective Time Management

  • Microsoft Office

  • Ability to Work in a Team

  • Communication Skills

  • Project Management

  • Leadership

  • Customer Service

  • Process Improvements

  • Performance Analysis

  • Employee Relations

Personal Information

Title: Director of Operations

Hobbies and Interests

  • Skiing
  • Reading
  • Biking

Certification

ServeSafe Manager Exp Dec 2028

Ski, Boxing, Reading

I love snowboarding when its season, Boxing its a discipline that I enjoy.

Languages

English
Professional Working
Spanish
Native or Bilingual
French
Elementary

Timeline

Director of Operations & Culinary Arts

Best Miami Weddings
11.2020 - Current

General Manager

Orlando Plantation Investments
09.2019 - 09.2020

Operations Assistant Manager

Hotel Xcaret Mexico
12.2017 - 07.2019

Residence Manager

St. Regis Mexico City
08.2016 - 09.2017

Concierge

Nizuc Resort & Spa
05.2015 - 08.2016

Lead Butler VIP Experience

St Regis Hotel
02.2011 - 05.2015

BA Hotel Management -

Cessa Universidad

Similar Profiles

CREATE PROFILE
Juan Alvarez