Summary
Overview
Work History
Education
Skills
Timeline
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Juan Alvarez

Tucson,Arizona

Summary

Proven track record in enhancing customer satisfaction and loyalty at Precision Toyota Of Tucson, leveraging expertise in customer service and vehicle assessment. Excelled in multitasking and fostering strong relationships, significantly contributing to sales growth and customer retention. Demonstrates a goal-oriented mindset and exceptional communication skills, consistently exceeding targets.

Overview

8
8
years of professional experience

Work History

Service Advisor

Precision Toyota Of Tucson
06.2020 - 08.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

BDC Service Representative

Tucson Subaru
05.2019 - 04.2020
  • Boosted sales of additional services by effectively communicating the benefits to customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Assisted in creating promotional materials, driving awareness and interest in dealership services.

Lot Attendant

Precision Toyota Of Tucson
06.2016 - 04.2018
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Followed safety protocols for personal, guest and automobile safety.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.

Education

Diploma -

Cholla Magnet High School
Tucson, AZ
06.2016

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Excellent Communication
  • Team player mentality
  • Goal-oriented mindset
  • Customer Relationship Management
  • Customer Retention

Timeline

Service Advisor

Precision Toyota Of Tucson
06.2020 - 08.2024

BDC Service Representative

Tucson Subaru
05.2019 - 04.2020

Lot Attendant

Precision Toyota Of Tucson
06.2016 - 04.2018

Diploma -

Cholla Magnet High School

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Juan Alvarez