Juan Alvarez
Summary
Focused Director of Operations with 8 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations & Food Supervisor
Best Miami Weddings
11.2020 - Current
- Led all aspects of operations for multiple (4) high-volume culinary establishments, overseeing daily activities, staffing, budgeting, and strategic planning to ensure efficiency and profitability.
- Implemented innovative culinary concepts and menu offerings, collaborating with executive chefs and culinary teams to elevate the dining experience and drive revenue growth.
- Directed and mentored a diverse team of kitchen staff, front-of-house personnel, and administrative professionals, fostering a culture of excellence, teamwork, and continuous improvement.
- Developed and implemented standard operating procedures (SOPs) to streamline operations, improve consistency, and uphold quality standards in food preparation, service, and sanitation.
- Managed procurement and inventory control processes, optimizing supply chain efficiency and cost-effectiveness while maintaining high-quality ingredient sourcing and vendor relationships.
- Oversaw the design and execution of culinary events, private dining experiences, and catering services, ensuring flawless execution and exceeding client expectations.
- Collaborated with marketing and sales teams to develop promotional strategies, culinary events, and marketing campaigns to drive revenue and increase brand visibility.
- Monitored financial performance and operational metrics, analyzing data to identify areas for improvement and implementing corrective actions to achieve budgetary goals and operational targets.
- Ensured compliance with health, safety, and sanitation regulations, conducting regular inspections and staff training to maintain a clean, safe, and healthy work environment.
- Fostered a culture of creativity, innovation, and professional development, providing ongoing training, coaching, and mentorship to culinary and operations teams to cultivate talent and drive performance excellence.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Organized efficient meal service to handle as many as 800 diners over meal cycle.
General Manager
Orlando Plantation Investments
09.2019 - 09.2020
- Manage over 500+ properties
- Develop strategic plans for optimized productivity
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement
- Uphold standards of excellence and soaring quality
- Seek out opportunities for expansion and growth by developing new business relationships
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Hotel Xcaret Mexico
12.2017 - 07.2019
- Effectively coordinated daily operations, directed staff, and oversaw finances and inventories
- Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive
- Streamlined systems and processes to increase efficiency and overall business operations.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Provided administrative support with accurate document preparation and data entry.
Residence Manager
St. Regis Mexico City
08.2016 - 09.2017
- Oversaw daily operations of luxury residential units within St. Regis Mexico City, ensuring unparalleled service delivery and resident satisfaction.
- Managed a team of concierge staff, housekeeping professionals, and maintenance personnel, fostering a culture of excellence and attention to detail.
- Implemented and maintained high standards of cleanliness, aesthetics, and functionality throughout the residential property, adhering to St. Regis brand guidelines.
- Acted as the primary point of contact for residents, addressing their needs, concerns, and special requests promptly and efficiently.
- Developed and executed personalized service plans for residents, including arranging transportation, coordinating events, and fulfilling bespoke requests to enhance their living experience.
- Conducted regular property inspections to identify areas for improvement and ensure compliance with safety, security, and regulatory standards.
- Collaborated with the hotel management team to integrate residential services seamlessly with hotel amenities, fostering a cohesive and luxurious experience for all guests and residents.
- Managed budgets, expenses, and vendor relationships effectively, optimizing operational efficiency while maintaining service excellence.
- Implemented innovative strategies to enhance resident engagement, such as organizing social events, workshops, and exclusive experiences tailored to residents' interests.
- Utilized guest feedback and performance metrics to continually refine service offerings and exceed resident expectations, contributing to high levels of resident retention and positive brand reputation.
- Streamlined daily operations for improved efficiency, prioritizing tasks and delegating responsibilities to staff members.
- Reduced resident turnover by fostering a supportive and comfortable living environment.
Concierge
Nizuc Resort & Spa
05.2015 - 08.2016
- Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations
- Prioritized the guest experience at all times
- Remained sensitive to guest preferences, needs, and diverse backgrounds.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Lead Butler VIP Experience
St Regis Hotel
02.2011 - 05.2015
- Spearheaded a team of butlers dedicated to providing personalized and unforgettable experiences for VIP guests, ensuring seamless coordination and execution of all service requests.
- Implemented bespoke service protocols tailored to the preferences and expectations of high-profile guests, consistently exceeding their expectations and enhancing their stay at the hotel.
- Anticipated guest needs and preferences through proactive communication and attention to detail, resulting in a personalized and anticipatory service approach that delighted VIP clientele.
- Coordinated VIP arrivals and departures with precision, orchestrating seamless transitions and personalized welcome rituals to create a memorable first impression for guests.
- Facilitated special requests and arrangements for VIP guests, including restaurant reservations, transportation arrangements, and exclusive access to hotel amenities and local attractions.
- Acted as a trusted advisor to VIP guests, providing insider knowledge of the local area, recommendations for dining and entertainment, and personalized concierge services to enhance their stay.
- Managed guest feedback and preferences through the St. Regis Guest Preference program, ensuring that each visit was tailored to the individual preferences and expectations of VIP guests.
- Collaborated with various hotel departments, including housekeeping, food and beverage, and guest services, to coordinate VIP experiences seamlessly and ensure a cohesive guest journey.
- Maintained meticulous records of guest preferences, special requests, and feedback, using this information to anticipate future needs and enhance the overall guest experience.
- Exemplified the St. Regis brand values of uncompromising luxury and personalized service, consistently delivering exceptional experiences that exceeded the expectations of VIP guests.
Education
BA Hotel Management -
Cessa Universidad
06.2017
Skills
- Strategic planning and execution
- Leadership training
- Retail build outs
- Process improvement
Hobbies and Interests
- Snowboarding
- Reading
- Biking
Certification
ServeSafe Manager Expiration Dec 2028
White Globe Butler Service St Regis.
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
Director of Operations & Food Supervisor
Best Miami Weddings
11.2020 - Current
General Manager
Orlando Plantation Investments
09.2019 - 09.2020
Operations Manager
Hotel Xcaret Mexico
12.2017 - 07.2019
Residence Manager
St. Regis Mexico City
08.2016 - 09.2017
Concierge
Nizuc Resort & Spa
05.2015 - 08.2016
Lead Butler VIP Experience
St Regis Hotel
02.2011 - 05.2015
BA Hotel Management -
Cessa Universidad
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