Juan Anderson
San Jose,CA
Summary
General Manager equipped with extensive experience in Retail and Hotel management. Employs excellent leadership skills and multi-tasking strengths. skilled in talent recruiting, asset protection, financial management and customer relations. Motivated Manager practiced in sales and inventory control. Demonstrated skill in improving operations, increasing top line sales and reducing costs. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability.
Overview
18
18
years of professional experience
Work History
Store Leader / Bench
Pet Smart
San Leandro
11.2023 - Current
- Manage High-Volume store operations and Salon.
- Oversaw all business processes, staffing, developed associates and grew customer relations.
- Managed and reported location Metrics, Sales forecast and P&L and G&L control.
- Accountable for all business growth Operations including overall customer satisfaction.
- Helped each team increase business with improved approaches to planning and product line management.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
General Manager
Wag Hotels
Redwood City, CA
07.2017 - 06.2023
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store Leader
PetSmart
San Jose, CA
12.2016 - 07.2017
- Manage complete store operations, High volume Hotel and High-Volume Salon.
- Oversaw all business processes, staffing, developed associates and grew customer relations.
- Managed and reported location Metrics, Sales forecast and P&L and G&L control.
- Accountable for all business growth Operations including overall customer satisfaction.
- Helped each team increase business with improved approaches to planning and product line management.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
General Manager
Staples
Menlo Park, CA
07.2006 - 08.2016
- Worked closely with the Senior management to formulate and build the store brand.
- Trained staff to deliver outstanding customer service and managers on procedures and policies.
- Completed schedules according to payroll policies.
- Determined staff promotions, demotions and terminations.
- Opened a new store location and assisted in recruiting and training new staff.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
High School Diploma - General
Liberty HS
2002
Associate of Arts - General
SJSC
San Jose, CASkills
- Exceptional leader
- Outstanding communication skills
- MS Office proficient
- Store operations
- Customer Service orientated
- Team-oriented
- Recruiting and interviewing
- Sales professional
- Retail inventory management
- Hotel Operations
Accomplishments
- #1 company ranked Hotel for 2018 and 2019
- Two time Presidents Club winner ranked 2nd and 3rd place out of 1300 locations
- Multiple Customer Service achievements year over year store awarded Platinum service Medal
- Year over year positive comp growth while exceeding budget
- High rank 85% plus A-SAT survey ( associate satisfaction survey)
References
Larry Wiseman, Owner
- Wiseman Group
- Office: (650)302-2429
Veronica Garcia, Accountant
- Memory Ten
- Office: (408) 930-2653
Sam Anderson, Tech
- Cisco System
- Office: (408) 893-6845
Timeline
Store Leader / Bench
Pet Smart
11.2023 - Current
General Manager
Wag Hotels
07.2017 - 06.2023
Store Leader
PetSmart
12.2016 - 07.2017
General Manager
Staples
07.2006 - 08.2016
High School Diploma - General
Liberty HS
Associate of Arts - General
SJSC