Juan Arce
Philadelphia,PA
Summary
Detail-oriented IT Support Technician with over 1.5 years of experience in managing and maintaining IT systems, currently pursuing a Bachelor’s degree in Cybersecurity and Information Assurance. Proven ability in collaborating with internal teams, improving workflow, and maintaining high standards of quality and efficiency. Strong organizational skills, experience in data analysis, and proficiency in Excel. Seeking to leverage technical and collaborative skills in a Billing Analyst role
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Entry Volunteer
Local Non-Profit Organization
Philadelphia, PA
01.2024 - Current
- Entered and verified application data for a local non-profit organization.
- Managed vendor resource verifications using online databases.
- Handled both voice and non-voice processes, ensuring professional and efficient communication.
Operations Support Specialist
AP Emissions Technologies
Langhorne, PA
01.2024 - 04.2024
- Improved workflow and productivity through efficient operations support.
- Achieved a 95% quality rate on the assembly line by adhering to safety protocols.
- Enhanced dispatch accuracy by 15% using Excel for inventory tracking and process streamlining.
IT Support Technician
Condominio Park Plaza
Carolina, PR
10.2021 - 01.2024
- Managed IT systems and provided technical support, enhancing system reliability and user satisfaction.
- Assisted staff and guests with hardware, software, and network issues, achieving quick resolutions and minimal downtime.
- Conducted system updates and maintenance, improving security and reducing downtime by 30%.
Education
Some College (No Degree) - Cybersecurity and Information Assurance
Western Governors University
Skills
- Data Entry: Accurate data input and management, application data entry
- Vendor Resource Verification: Cross-checking information with online databases
- Communication: Professional handling of inbound/outbound calls, excellent written and verbal skills
- Remote Work: Adaptable to WFH setup with a stable internet connection
- IT Support: Hardware and software troubleshooting, system administration, network administration
Certification
- Google Data Analytics
- Google IT Support
References
References available upon request.
Timeline
Data Entry Volunteer
Local Non-Profit Organization
01.2024 - Current
Operations Support Specialist
AP Emissions Technologies
01.2024 - 04.2024
IT Support Technician
Condominio Park Plaza
10.2021 - 01.2024
Some College (No Degree) - Cybersecurity and Information Assurance
Western Governors University
- Google Data Analytics
- Google IT Support
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