Juan Arturo Nunez
Brooklyn
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Eager to learn more about technology while supporting employee needs and contributing to business success. Methodical, efficient and quality-driven professional. Meticulous intern skilled at using Microsoft Office to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Par Technology Corp
09.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Responded to emails in a timely matter.
- Resolved tickets
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Intern
First Response Corp.
07.2018 - Current
- Worked closely with supervisor to organize supplies and increase productivity.
- Restocked supplies and retrieved files for supervisor.
- Enhanced collaboration between team members by delivering materials.
- Answered incoming telephone calls, took down messages and provided information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Maintained electronic filing system and transferred paper files to new system.
Tutor
Brooklyn Lab School
11.2016 - 06.2018
- Worked with students in classrooms.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Maintained detailed files and created charts tracking students learning progress.
- Met with students and discussed educational goals and expectations.
- Educated students on study tips and exam strategies.
- Provided one-on-one and small group instruction to over 5 students falling behind in mathematical skills.
Education
Bachelor of Applied Science - Information Technology: Information Technology
Suny Canton
Canton, N.Y.12.2021
Skills
- Proficient in microsoft office programs( excel, powerpoint, word)
- Customer Service
- Tutoring skills
- Experience with Virtual machines
- Complaint resolution
- Email management
Timeline
Customer Service Representative
Par Technology Corp
09.2022 - Current
Intern
First Response Corp.
07.2018 - Current
Tutor
Brooklyn Lab School
11.2016 - 06.2018
Bachelor of Applied Science - Information Technology: Information Technology
Suny Canton
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