Juan Avila Morales
Norwalk
Summary
Leveraged strong work ethic and problem-solving skills to enhance guest satisfaction and streamline operations, fostering a welcoming environment that boosted customer loyalty. Bilingual in Spanish, enabling effective communication with a diverse clientele. Excelled in a fast-paced customer service setting, demonstrating strong multitasking, communication, and interpersonal skills. Demonstrated strong leadership and organizational abilities by coordinating sections within the workplace, including delivery drivers and kitchen staff, to ensure smooth, efficient operations and timely service.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Norwalk Pizza and Pasta
02.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed front-of-house operations, maintaining cleanliness and organization during peak hours.
- Processed customer orders efficiently, using point-of-sale systems.
- Handled cash transactions accurately, balancing registers at the end of shifts to ensure financial integrity.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Collaborated with kitchen staff to ensure timely order fulfillment and address customer inquiries.
- Managed delivery timelines and resources to optimize operational efficiency.
Education
Bachelor of Science - Financial Management
University of Connecticut
Stamford06-2028
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Cash handling proficiency
- Spanish fluency
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Front of House Employee
Norwalk Pizza and Pasta
02.2024 - Current
Bachelor of Science - Financial Management
University of Connecticut