Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Aviles

Phoenix,AZ

Summary

Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

16
16
years of professional experience

Work History

Inside Sales Representative

Reith Auto Parts
01.2019 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Fulfill customer orders and making sure they are delivered in a timely manner
  • Quoted prices, credit terms and other bid specifications.

Merchandiser

Monster Energy
12.2017 - 12.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Created visual displays to highlight new and featured products.
  • Computed material costs to align with operating budget, practicing economical measures.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Assistant Store Manager

Cycle Gear
11.2016 - 11.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Autopart International
09.2015 - 09.2016
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Inside Sales Representative

LKQ Automotive
04.2014 - 04.2015
  • Maintain and followed up on over 200 sales leads a week
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Part Sales Manager

AutoZone
04.2007 - 03.2013
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops, and service departments
  • Supervised and trained staff on product knowledge and customer service.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Provided timely, insightful and accurate reports to upper management.
  • Going through P&I statements keeping losses at a minimum
  • Renewing and updating store planograms
  • Receiving deliveries and delegating task to fellow employees ensuring it gets done in a timely manner

Education

High School Diploma -

Adlai E Stevenson High School
The Bronx, NY

Skills

  • Leadership
  • Verbal and Written Communication
  • Vendor Negotiations
  • Product and Service Sales
  • Tenacious Follow-Up
  • Analytical Problem Solver
  • Customer Relationship Management
  • Exceptional Customer Service
  • Revenue Growth
  • Quality Deliverables
  • Goals and Performance
  • Closing Sales

Languages

Spanish
Full Professional

Timeline

Inside Sales Representative

Reith Auto Parts
01.2019 - Current

Merchandiser

Monster Energy
12.2017 - 12.2018

Assistant Store Manager

Cycle Gear
11.2016 - 11.2017

Assistant Store Manager

Autopart International
09.2015 - 09.2016

Inside Sales Representative

LKQ Automotive
04.2014 - 04.2015

Part Sales Manager

AutoZone
04.2007 - 03.2013

High School Diploma -

Adlai E Stevenson High School

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Juan Aviles