Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
Generic

Juan Baca

WEST JORDAN

Summary

Dynamic IT Operations Analyst with extensive experience as a Data Center Technician, excelling in network troubleshooting and data center operations. Proven track record in project management and customer satisfaction, effectively leading technical initiatives and enhancing server performance. Adept at team collaboration and equipment maintenance, ensuring seamless operations in high-pressure environments. Possess strong leadership, communication, and organizational skills. Innovative, resourceful, and able to learn quickly and implement new concepts.

Overview

11
11
years of professional experience

Work History

Senior IT Operations Analyst & Technical Support

Conduent
Sandy
11.2018 - Current
  • Experience in HP 3Par, Cisco UCS Blade Servers, EMC Storage
  • Experience in Cisco networks
  • Strong preference for Data Center Information Management with knowledge of an inventory management system
  • Troubleshooting knowledge and background in hardware overall
  • Monitoring Ticketing system and completing requests within prescribed SLA
  • Installing hardware, servers, network equipment, building up server racks
  • Coordination for installing electrical power distribution unit
  • Installing components and side servers (memory swaps), and troubleshooting network
  • Operated and maintained data center equipment and systems daily.
  • Monitored server performance and conducted routine diagnostics checks.
  • Collaborated with team to troubleshoot hardware and software issues effectively.

Data Center Operations Technician

Ebay Enterprise
West Jordan
04.2014 - 11.2018
  • Responsible for the activities or responsibilities of multiple data center technicians when the workload (or absence) of the Facility Manager so dictates.
  • Assumes full authority of the Facility Manager with respect to staff activities, operational command decisions, projects, procurement, maintenance, security, change control, and customer/prospect presentations/tours.
  • Planning and accomplishing the larger technical projects associated with the Data Center (such as the installation of a new large customer, or new systems), within the time frame agreed to and assuring no risk/disruption to Data Center facility commitments.
  • Attainment of customer satisfaction with all such projects assigned
  • Work on Call 24/7- hour rotations according to schedule
  • In charge of shipping and receiving of all equipment coming to or from facility.

Education

Associate of Arts -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Data center operations
  • Server performance monitoring
  • Project management
  • Technical support
  • Customer satisfaction
  • Team collaboration
  • Inventory management

Affiliations

  • Cake Decorator
  • Love outdoors
  • Love animals

Languages

Spanish
Professional

Websites

Timeline

Senior IT Operations Analyst & Technical Support

Conduent
11.2018 - Current

Data Center Operations Technician

Ebay Enterprise
04.2014 - 11.2018

Associate of Arts -

Salt Lake Community College

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